Brother MFC 7300C owner manual Error Messages

Error Messages

As with any sophisticated office product, errors may sometimes occur. If this happens, your MFC often identifies the problem and displays an error message. The table below explains the most common error messages.

You can correct most problems by yourself. If you need additional help, call the Brother Fax-Back System.

USA:		1-800-521-2846
From within Canada:		1-800-681-9838
	ERROR MESSAGES
ERROR MESSAGE	CAUSE		ACTION
CHECK PAPER	MFC is out of paper.		Add paper, and press Start.
COMM. ERROR	Poor phone line quality caused		Try the call again. If problem continues,
	communication error.		call Telephone Company to check your
			phone line.
CONNECTION FAIL	You tried to poll a fax machine that is not in		Verify the other party’s polling setup.
	Polled Waiting mode.
COOLING DOWN	The print head has overheated.		Unplug the MFC and wait 30 minutes for it
			to cool.
COVER OPEN	Control panel cover or top cover is not		Open, then close the covers.
	closed completely.
DISCONNECTED	The other party or other party’s fax		Try to transmit or receive again.
	machine terminated the call.
DOCUMENT JAM	Documents were not inserted or fed		See p. 24-3.
	properly, or document was longer than
	about 40" inches (90cm).
INK EMPTY	One or more of the ink cartridges is out of		Replace the ink cartridges. See p. 24-13.
	ink.
MACHINE ERROR	MFC has a mechanical problem.		Call Brother Customer Service.
XX			USA:	1-800-284-4329
			From within Canada:	1-800-853-6660
			From within Montreal:	1-514-685-6464
MEMORY FULL	You can’t store data in the memory.		See p. 11-2.
NEAR EMPTY	One or more of the ink cartridges is running		Order a new ink cartridge. See p. ii.
	out of ink.
NO RESPONSE/	The number you dialed does not answer or		Verify the number and try again.
BUSY	is busy.
NOT REGISTERED	You tried to access a One Touch or Speed		Set up the One Touch or Speed Dial
	Dial number that is not programmed.		number.
			See p. 8-1.
PRINTER JAM	The paper is jammed in the MFC.		See p. 24-4.
SET CARTRIDGES	An ink cartridge is not installed properly.		Re-install the ink, seating it properly. See
			24-13.
WARMING UP	The print head detects low temperature.		Wait until the MFC warms up.

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 24 - 2