DIFFICULTY

SUGGESTIONS

Handling Incoming Calls

Double Ring in FAX/TEL Mode

The MFC knows the incoming call is not a fax so it is signaling you to

 

answer the telephone call. Pick up the MFC handset or answer from an

 

extension phone and press your MFC’s Telephone Answer Code (default

 

setting is #51).

 

 

 

 

Transferring a Fax Call to the MFC

If you answered at the MFC, press Start and hang up immediately. If you

 

answered at an extension phone, press your Fax Receive Code (default

 

setting is

 

51). When your MFC answers, hang up.

 

 

 

 

 

 

 

 

 

 

Custom Features on a Single Line

If you have Call Waiting, Caller ID, Call Waiting/Caller ID, Ring Master,

 

Voice Mail, alarm system or any other custom feature on a single phone

 

line with your MFC, it may create a problem sending or receiving fax data.

 

For example: If you are sending or receiving a fax message while a custom

 

feature signal comes through on the line, the signal can temporarily

 

interrupt or disrupt the fax data. Brother’s ECM feature should help

 

overcome this problem. This condition is related to the telephone system

 

industry, and is common to all devices that send and receive information

 

on a single, shared line with custom features. If avoiding a slight

 

interruption is crucial to your business, a separate line with no custom

 

features is recommended.

 

 

 

 

Printer Difficulties

 

 

 

 

 

 

 

Horizontal lines appear in Text or

Clean the print head (see Cleaning the Print Head, page 24-8.). If you clean

Graphics.

the print heads five times and the print has not improved, call Brother

 

Customer Service at 1-800-284-4329 (USA), 1-800-853-6660 (from

 

within Canada) or 1-514-685-6464 (from within Montreal).

 

 

 

 

Cannot perform ‘2 in 1’ printing.

Check that the paper size setting in the application and in the printer driver

 

are the same.

 

 

 

 

Cannot print when using Paint Brush.

Try setting the Display setting to ‘256 colors’.

 

 

 

 

Cannot print when using Adobe

Try to reduce the printing resolution.

Illustrator.

 

 

 

 

 

 

 

Thick line and thin line appear

Turn OFF ‘Bi-Directional Printing’ from the ‘Quality/Color’ tab in the

alternately. (banding)

printer driver.

 

 

 

 

There are some dense lines.

Turn ON ‘Reverse Order’ from the ‘Paper’ tab in the printer driver.

 

 

 

 

When using ATM fonts, some

If you are using Windows ® 95 or 98, select ‘Printer Settings’ from the

characters are missing or some

‘Start’ menu. Open ‘Brother XXXX’ properties. Click ‘Spool Setting’ on

characters are printed in the same

the ‘Details’ tab. Select ‘RAW’ from ‘Spool Data Format’. Do NOT clean

place.

the print head by touching it with your hand or a cloth (see page 24-8).

 

 

 

 

When using Power Point or Excel,

Open the ‘Quality/Color’ tab in the printer driver, and change the

hatch pattern is not what you are

‘Document Type’ to ‘Photo’.

expecting.

 

 

 

 

 

 

 

Printing is slow.

In the Quality/Color tab of the Print dialog box, select Auto in the

 

Document section.

 

 

 

 

True2Life is not working correctly.

If the image data is not full color (such as 256 color) in your application,

 

True2Life does not function. Please use at least 24 bit color data with the

 

True2Life feature.

 

 

 

 

Video Capture

 

 

 

LCD does not show “Video: Press Copy/Capture Ready”

Check the video cable connection to the MFC’s RCA pin jack. Check that the video equipment is sending a signal (video equipment is turned on and set to the correct setting).

24 - 7 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

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Brother MFC 7300C owner manual Handling Incoming Calls