Cabletron Systems 6A000/ZX-250 APPENDIX C TECHNICAL SUPPORT

SmartCell 6A000/ZX-250 Reference Manual C-1

APPENDIX C TECHNICAL SUPPORT

This appendix tells you what to do if you need technical support for your SmartCell ZX-250 switch.

Cabletron offers several support and service programs that provide high -quality support to our customers. For technical

support, first contact your place of purchase. If you need additional assistance, contact Cabletron Systems, Inc. There

are several easy ways to reach Cabletron Customer Support and Service.

Telephone Assistance

Our Technical Support Center is available Monday through Friday, 8am to 8pm Eastern Time, by calling

603-332-9400.

FAX Service

You can fax support questions to us any time at 603-337-3075.

Electronic Services

You can contact Cabletron's Bulletin Board Service by dialin g 603- 335 -3358.

Our internet account can be reached at support@ctron.com.

You can also check our home pages on the World Wide Web.

http://www.Cabletron.com

http://www.ctron.com

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A Support Call

To expedite your inquiry, please provide the following information:

Your Name

Your Company Name

Address

Email Address

Phone Number

FAX Number

Contents

Main NOTICE REVISION HISTORY Page TABLE OF CONTENTS Page Page Page LIST OF TABLES Page 1 INTRODUCTION Audience and Scope Definitions Content Sections Conventions Abbreviations See "Switch Attribute" for an explanation of how the sections are organized. Help Options Other Reference Options Switch Attribute Page Page Page List of Commands and Possible Switch Attributes add (create) delete (remove) modify (set) show (display) activate/deactivate Page Page Page 2 CONSOLE COMMANDS Alarm show, clear, flush Page Page Page Page AlarmConfi add, modify, show Page Page AlarmVerbose BUSClient delete, show Page Page Page Page Page BUSLECStat Page BUSStat Page CACParams Page CACStat NRTVBR and UBR). Client delete, restart, show Page Page Page ClientARP Displays details about LANE or IP/ATM client ARP entries. ClientStat Page Page Page Page ClientVC Page Community Creates a community on the switch. Removes an existing community from the switch. switch. Confi clear Page ELAN Page A B Exit Firmware update Page History history IISPRoute Page Page ILMIAdminStatus Page IPAddress modify Page IPATMARP IPATMClient Page Page Page IPATMPVC Creates an IP/ATM PVC. To achieve this, you must first enter details). You can then enter Displays the details of an IP/ATM PVC. Removes the specified IP/ATM PVC. Page IPATMSta t Displays statistics associated with the IP/ATM client server. LANEClient add, modify, (show client) Page LECS Page LECSAddress network. LECSELAN Page Page LECSELANLEC Page Page Page Page to the LECS. LECSTLVParam delete Page LECSTLVSet Page Page Page Page LECSVCC Page LES LESARP LESClient delete, show Page LESELAN Page The following example creates ELAN 102 with default parameters for LES: Modifies parameters on the specified ELAN of the LES by deleting and then recreating the ELAN. Displays which ELANs are currently on the LES. The following example resets an ELAN with default parameters: LESLECStat Page LESStat Page Page Page AlarmMask Page Buffer modify, show, clear Page BufferSize Print Page Trace Page Page Page Page Table 2-2 Software Modules for Lo g Trace MODULE ID DESCRIPTION AALM ATM Adaptation Layer Mux BE Bridged Ethernet Page Page Page Page Page Page Page MyNMAddr Page NetPrefix Page Passwd passwd Pin start PortAutoDetect Page PortConfi Page Page Page Page Page Page Page PortStat Page Page PortTrafficCon estion Page Privile e show, enable, disable Page Prompt PVC add, delete, activate, deactivate, show Page Page Page Page Page Page Detailed Report for One Port [/d b2] Page PVCByID activate, deactivate, delete Page Reboot reboot Page Route Page Rows SARStat Page Page Shutdown shutdown Si Confi Page The following examples are for a specific port - A2, and then for all ports: Page Si Stat Page Page SSCOPConfi Displays the SSCOP configuration c ontrol parameters. SVC Page Page Summarized Report </s> Detailed Report </d> Switch backup, restore Page SwitchConfi Page Page Page SwitchName modify SwitchTrafficCon estion Page TrafficDescriptor Page Page Page Page Page TrapCommunity Operator Parameters/Permissions Descriptions Creates a trap community entry on the switch. Removes an existing trap community from the switch. TrustedNMS Page UNIRoute Page The following example shows the uniroute listing, before and after all ports are flushed: VCCMask system as VCC masks. WellKnownAddress Page Page 3 BOOT LOAD COMMANDS Accessin the Boot Load Commands chpi clfs dcf df o Use the go command to exit the boot load prompt and run switch software (with or without POST). none Same as s; bypass POST and go directly to switch software. Parameter Explanation he ponf Page APPENDIX A ACRONYMS A B C D E F G H I J K L M N O P Q R S T U V W Page APPENDIX B CAUSE CODES Page Page Page APPENDIX C TECHNICAL SUPPORT Telephone Assistance FAX Service Electronic Services Placin Hardware Warranty Software Warranty Repair Services INDEX A B C D E F G H I J M N O P Q R S T U V W