Troubleshooting

Problem

Possible Cause

Try This

Back of Paper is

Inside of the printer is

If the inside of the printer is dirty, printed paper may be smudged. Periodically

Smudged

dirty

clean the inside of the printer.

 

 

 

See "Cleaning the Inside of the Printer" in the User’s Guide.

 

 

 

 

 

Paper Feed Roller is

Clean the Paper Feed Roller.

 

 

dirty

See "Paper Does Not Feed Properly" on page 66.

 

 

 

 

 

 

Media is curled

If media is curled, its print side may be smudged by touching the Print Head.

 

 

Hold the opposite corners of the media, and gently bend them in the opposite

 

 

direction to uncurl the media.

 

 

 

 

Printed Surface is

Inappropriate paper

Check to see if the paper you are printing on is too thick or curled.

Scratched

type used

See "Print Media to Avoid" on page 3.

 

 

 

 

Note that smudging may occur at the top and bottom edges of the paper when

 

 

using Borderless Printing. Ensure that the paper you are using is compatible

 

 

with Borderless Printing.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

See "Media Types Suitable for Borderless Printing" on page 35.

 

 

 

 

 

 

 

 

 

 

See "Media Types Suitable for Borderless Printing" on page 35.

 

 

 

 

Paper Thickness Lever

Set the Paper Thickness Lever in suitable position for your media.

 

position is not proper

See "Canon Speciality Media" on page 12.

 

 

 

 

If the paper is scratched even when printing on plain paper (left ), set Paper

 

 

Thickness Lever to the right (

).

 

 

 

 

 

 

 

64

Page 68
Image 68
Canon IP2000 quick start See Media Types Suitable for Borderless Printing on