Troubleshooting | Canon IP2000 instruction

Troubleshooting

Note • PictBridge or Canon Bubble Jet Direct compatible digital cameras can be connected to your printer for direct printing.

•This section describes errors that are indicated on Canon-brand PictBridge- or Bubble Jet Direct-compatible cameras. The error messages and operations may vary depending on the camera you are using.

For errors on non-Canon PictBridge-compatible cameras, count the number of flashes the POWER lamp on the printer makes and check for the cause of the error and take the appropriate action. For details, see "Handling Error Messages" on page 68.

•Connecting a digital camera not compatible with PictBridge or Bubble Jet Direct makes the POWER lamp on your printer flash nine times. In such a case, unplug the cable connecting the camera to the printer, and press the RESUME/CANCEL button on the printer.

•A communication time out occurs if printing takes a long time or if it takes too much time to send data. This may stop printing. In such a case, disconnect the cable between the printer and the camera, press the RESUME/CANCEL button on the printer, and reconnect the cable between the printer and the camera. Then, turn the camera on, if it does not automatically turn on. If the problem is still unresolved, select some other photo and check if it can be printed or not.

•The Print Head Nozzles may be clogged if printing becomes faint or colors are incorrect. See "When Printing Becomes Faint or Colors are Incorrect" on page 38.

•If the paper is curled or its surface is scratched during printing, make sure that you are using the correct type of paper. If this error occurs even when you are using the correct type of paper, select Prevent paper abrasion on Custom Settings in the printer driver. See "Print Quality is Poor or Contains Errors" on page 63.

•To disconnect the cable connected between the digital camera and printer, follow the procedure below.

1.Disconnect the cable from the printer.

2.Turn off the digital camera.

3.Disconnect the cable from the digital camera.

When disconnecting the cable, be sure to hold the connector by its sides.

•For the errors indicated on the camera and their solution, also refer to the user’s manual of the camera. For other troubles on the digital camera, contact the manufacturer.

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Canon IP2000 quick start Troubleshooting

Contents

Quick Start Guide Photo Printer Getting Help from Canon Photo Printer Quick Start Guide Copyright Contents Turning on the Printer Press the Power buttonBasic Printing Loading Paper „ Using the Auto Sheet Feeder and the Front Sheet Feeder„ Print Media to Avoid „ Loading Paper in the Auto Sheet Feeder Flatten the four corners of the paper before loading it Basic Printing Prepare to load paper „ Loading the Plain Paper Basic Printing Load the paper „ Loading the Envelopes „ Loading the 4 x 6 size papers Select 4 x 6 in in Page Size „ Loading Paper in the Front Sheet Feeder Pull out the Paper Output Tray To Print with Duplex Printing „ Photo Quality Media Using Speciality MediaDocuments „ Canon Speciality Media Feeder Create a document or open a file to print Printing with WindowsDriver Media Type Specify the required settings Basic Printing Open Printer Properties dialog boxClick Preferences or Properties Click Media Type to select the media loaded in the printer Print the document Printing with Macintosh Create a document or open a file to print Select Paper Size Basic Printing Specify the required settings See Adjusting Print Quality on Canceling Printing Press the RESUME/CANCEL button while printing Printing Photographs Directly from a Digital Camera Advanced Printing Advanced Printing Advanced Printing Connect the digital camera to the printer Make sure the camera is turned off „ Default Camera Settings „ About Image optimize Advanced Printing Accessing Printer Driver Your application, select the command to print a document Adjusting Print Quality for Photographs Printer Driver SettingsTo manually adjust Print Quality settings Open the Printer Properties dialog box See Printing with Macintosh on To automatically optimize the image To use Vivid Photo option To reduce noise from images captured with a digital camera Click OK Click OK on the Profiles tab Click the Profiles tab Enter new settings in ProfilesClick Add to Profiles Advanced Printing Open the Print dialog box Using the Bundle Software „ Easy-PhotoPrint Windows/Macintosh Printing Borderless Photographs Start Easy-PhotoPrint Select photographs Advanced Printing Select the paper Select the layoutSelection tab Print tab Select Borderless full When Printing Becomes Faint or Colors are Incorrect Printing Maintenance „ Printing the Nozzle Check Pattern Printing the Nozzle Check PatternPrint the Nozzle Check Pattern Click Print Check Pattern See Examining the Nozzle Check Pattern on Printing Maintenance Print the Nozzle Check Pattern Click Nozzle Check Click Print Check Pattern „ Examining the Nozzle Check Pattern Printing Maintenance Print Head Cleaning Start Print Head Cleaning See Examining the Nozzle Check Pattern on Printing Maintenance Start Print Head Cleaning Print Head Deep Cleaning Start Print Head Deep Cleaning Printing Maintenance Printing Maintenance Start Print Head Deep Cleaning Aligning the Print Head Print the pattern Align the Print Head Setting to print Printing Maintenance Align the Print Head Prepare a replacement ink tank Replacing an Ink Tank„ Replacing an Ink Tank Remove the empty ink tank Insert the ink tank Close the Front Cover Check the message, and click Yes „ Resetting the Ink CounterSelect the replaced ink tank, and click OK Resetting the Ink Counter in Printer Properties dialog box Printing Maintenance Reset the Ink Counter „ How Low Ink Warning Setting Works Low Ink Warning Display How to Display Low Ink Warning Correctly Troubleshooting Troubleshooting Cannot Install the Printer Driver Problem Possible Cause Try This Print Quality is Poor or Contains Errors See Insert the ink tank. on See Media Types Suitable for Borderless Printing on Troubleshooting Printer Hardware Documents in the Printer menu Paper Does Not Feed Properly Problem Possible Cause Handling Error Messages Number Flashes Possible Cause Try This An Error Message Appears on the Screen Printer List See Resetting the Ink Counter on Cannot Print Properly from the Digital Camera Possible Cause Try This Troubleshooting Installing the Printer Driver when using Mac OS Appendix Appendix Click the iP2000 icon in the Chooser User’s Guide Table of Contents Specifications Appendix BJ Printer Driver Systems Requirements Safety Precautions Printer Close to a heating source Regulatory Information Color Printer Model K10239 Canon U.S.A., INC. Limited Warranty --- USA Only USA Index Index When Printing Becomes Faint or Colors are Incorrect Index Ordering Information Canon U.S.A., Inc Canon IncCanon Canada, Inc Canon Latin America, Inc