Troubleshooting
Handling Error Messages
When a printer error occurs, the POWER/ERROR lamp flashes. The number of flashes indicates the type of error that has occurred. Count the flashes and take the appropriate action to correct the error.
Number of
Flashes
Possible Cause
Try This
Two flashes |
| Printer is out of | Reload paper and press the RESUME/CANCEL button. | |
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| paper |
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Three flashes |
| Paper jam | If a paper jam occurs, clear the jammed paper, reload paper in the printer, then | |
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| press the RESUME/CANCEL button. See "Paper Jams in the Auto Sheet Feeder, | |
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| Front Sheet Feeder or Paper Output Slot" on page 66. | |
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Four flashes |
| Ink tanks installed | Reinstall the ink tanks. Ensure that the tanks are firmly seated in the Print Head. | |
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| incorrectly |
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Five flashes |
| No Print Head | Install a Print Head correctly. Press the POWER button to turn off the printer, and | |
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| installed / Defective | press the POWER button again to turn on the printer. If the same error occurs, the | |
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| Print Head | Print Head may be defective. Contact the Customer Care Center. | |
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Eight flashes |
| Waste ink absorber* | The printer has a | |
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| almost full | Head cleaning. Eight flashes indicates that this absorber is nearly full. | |
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| Press the RESUME/CANCEL button to clear the error so printing can continue. | |
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| Contact the Customer Care Center. | |
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Nine flashes |
| A specified period | Disconnect the cable, press the RESUME/CANCEL button, and then connect the | |
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| of time has lapsed | cable again. | |
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| without receiving | If the error persists, the connected digital camera or digital video camcorder may | |
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| any response from | ||
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| be incompatible with this printer. Use a compatible digital camera or digital video | ||
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| the digital camera / | ||
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| camcorder. | ||
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| The digital camera | ||
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| or digital video |
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| camcorder is not |
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| compatible with this |
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| printer |
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Note POWER lamp flashes | An error that requires contacting the Customer Care Center may have occurred. | |||
Disconnect the printer cable from the printer, and then turn the printer off and | ||||
alternately green and | ||||
unplug the printer from the power supply. Reconnect the printer cable, and then | ||||
orange |
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| plug the printer back in and turn the printer back on after leaving it for a while. If | |||
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| the problem remains, contact the Customer Care Center. | |
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* The waste ink absorber absorbs ink used during cleaning.
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