Cisco Systems 1700 manual Troubleshooting WAN Interface Cards, Symptom Possible Causes

Chapter 3 Troubleshooting

Table 3-2	Troubleshooting WAN Interface Cards
Symptom	Possible Cause(s)

Router does not recognize WAN interface card

•Confirm that the Cisco IOS software version installed in the router supports the WAN interface card. The Cisco WAN Interface Cards Hardware Installation Guide lists the software requirements for each card.

•Make sure that the card is correctly installed in the router. Refer to the “Installing WAN Interface Cards” section in the “Installing the Cisco 1700 Router” chapter.

•Use the show diag command to display information about the card:

Router# show diag
Slot 0:
C1700 1FE Mainboard port adapter, 2 ports
Port adapter is analyzed
Port adapter insertion time unknown
Hardware revision 0.0						Board revision				UNKNOWN
Serial number			1314672220			Part number				00-0000-00
Test history			0x0			RMA number				00-00-00
EEPROM format version 1
EEPROM contents (hex):
0x20:	01	B2 00	00	4E 5C	4E	5C 00	00	00 00	00	00 00	00
0x30:	00	00 00	04	00 00	00	00 00	00	00 00	00	00 00	00
WIC Slot 0:
Serial 1T WAN daughter card
Hardware revision 1.1						Board revision				E0
Serial number			7131279			Part number				73-1775-02
Test history			0x0			RMA number				00-00-00
Connector type			Wan Module
EEPROM format version 1
EEPROM contents (hex):
0x20: 01 02 01 01 00 6C D0 8F 49 06 EF 02 00										00 00 00
0x30: 70 00 00 00 98 01 23 01 FF FF FF FF FF										FF FF FF

Router recognizes the WAN interface card(s), but the card port(s) do not initialize.

•Make sure that the card is correctly installed in the router. Refer to the “Installing WAN Interface Cards” section in the “Installing the Cisco 1700 Router” chapter.

•Check the external cable connections to make sure they are secure.

Router does not boot properly or continuously or intermittently reboots.

Make sure that the WAN interface card is correctly installed in the router. Refer to the “Installing WAN Interface Cards” section in the “Installing the Cisco 1700 Router” chapter.

	Cisco 1700 Router Hardware Installation Guide
3-8	78-5405-03