Troubleshooting WAN Interface Cards | Cisco Systems 1700 instruction

Chapter 3 Troubleshooting

Table 3-2	Troubleshooting WAN Interface Cards

Symptom	Possible Cause(s)

Router does not recognize WAN interface card

•Confirm that the Cisco IOS software version installed in the router supports the WAN interface card. The Cisco WAN Interface Cards Hardware Installation Guide lists the software requirements for each card.

•Make sure that the card is correctly installed in the router. Refer to the “Installing WAN Interface Cards” section in the “Installing the Cisco 1700 Router” chapter.

•Use the show diag command to display information about the card:

Router# show diag
Slot 0:
C1700 1FE Mainboard port adapter, 2 ports
Port adapter is analyzed
Port adapter insertion time unknown
Hardware revision 0.0						Board revision				UNKNOWN
Serial number			1314672220			Part number				00-0000-00
Test history			0x0			RMA number				00-00-00
EEPROM format version 1
EEPROM contents (hex):
0x20:	01	B2 00	00	4E 5C	4E	5C 00	00	00 00	00	00 00	00
0x30:	00	00 00	04	00 00	00	00 00	00	00 00	00	00 00	00
WIC Slot 0:
Serial 1T WAN daughter card
Hardware revision 1.1						Board revision				E0
Serial number			7131279			Part number				73-1775-02
Test history			0x0			RMA number				00-00-00
Connector type			Wan Module
EEPROM format version 1
EEPROM contents (hex):
0x20: 01 02 01 01 00 6C D0 8F 49 06 EF 02 00										00 00 00
0x30: 70 00 00 00 98 01 23 01 FF FF FF FF FF										FF FF FF

Router recognizes the WAN interface card(s), but the card port(s) do not initialize.

•Make sure that the card is correctly installed in the router. Refer to the “Installing WAN Interface Cards” section in the “Installing the Cisco 1700 Router” chapter.

•Check the external cable connections to make sure they are secure.

Router does not boot properly or continuously or intermittently reboots.

Make sure that the WAN interface card is correctly installed in the router. Refer to the “Installing WAN Interface Cards” section in the “Installing the Cisco 1700 Router” chapter.

	Cisco 1700 Router Hardware Installation Guide
3-8	78-5405-03

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Cisco Systems 1700 manual Troubleshooting WAN Interface Cards, Symptom Possible Causes

Contents

Cisco 1700 Router Hardware Installation Guide Corporate HeadquartersPage Cisco 1700 Router Hardware Installation Guide Page N T E N T S Wall-Mounting Troubleshooting Vii Viii About This Guide Audience and Scope Organization Related Publications Conventions Xii Xiii Documentation DVD Obtaining DocumentationCisco.com Ordering Documentation Documentation FeedbackCisco Product Security Overview Reporting Security Problems in Cisco Products Psirt Obtaining Technical Assistance Cisco Technical Support Website Submitting a Service Request Definitions of Service Request Severity Obtaining Additional Publications and Information Cisco 1700 Router Hardware Installation Guide 78-5405-03 Cisco 1700 Router Overview Cisco 1700 Router Feature Description Key FeaturesKey Features Rear-Panel Ports and LEDs Rear-Panel ConnectorsConnector/Slot Label/Color Description Rear-Panel LEDs LED Label Color Description Front-Panel LEDs PWRACT COL ACT/CHØ ACT/CH1 Router Memory Types of Memory Amounts of Memory 1700# show version Router Box Contents Equipment When You Use ItUnpacking the Router Additional Required Equipment Hardware Installation Guide that comes with every card NT1 Cisco 1700 Router Overview Installing the Cisco 1700 Router Before Installing the Router Connecting the Router to Your Local Network Connecting the Router to the Local Network Installing WAN Interface Cards Safety Information Installing a WAN Interface Card Installing the Cards in Correct Sequence Installing the Cards Inserting a WAN Interface Card in the Router Connecting Power to the Router Connecting the Power Supply Verifying Your Installation Optional Installation Steps Connecting a PC Connecting a Modem Connecting the Console Cable to the Router Connecting a Modem to the Router Wall-Mounting Wall-Mount Brackets-Bottom of Router Installing the Cisco 1700 Router Installing the Cisco 1700 Router Troubleshooting Contacting Cisco or Your Reseller Recovering a Lost Password Change the Configuration Register Configuration register is Reset the Router Reset the Password Problem Solving Reset the Configuration Register Value OK LED Diagnostics Troubleshooting WAN Interface Cards and CablesOK LED Blinking Patterns Number of Blinks Meaning Troubleshooting WAN Interface Cards Symptom Possible Causes Troubleshooting the Power System Troubleshooting the Power SystemSymptom Possible Causes Troubleshooting Isdn Isdn S/T Isdn U Troubleshooting Isdn Use show isdn status Table A-1 Router Specifications Description Specification Appendix a Technical Specifications Cabling Specifications TX+ RX+ RJ-45 Pin Signal DirectionEthernet Cables Specification 10BaseT 100BaseTX Ethernet Network Cabling GuidelinesConsole Cable and Adapters Table B-2 Ethernet Cabling Guidelines Signal RJ-45 Pin DB-9 Pin DB-25 Pin Table B-3 Console Cable and Adapter PinoutsConsole Terminal Port Console Cable Adapter Installing and Upgrading Router Memory Opening the Chassis Figure C-1 Removing the Chassis Screws Locating Memory Figure C-2 Cisco 1700 Motherboard-Memory Locations Installing a Mini-Flash Module Figure C-3 Mini-Flash Module Figure C-4 Installing a Mini-Flash Module Removing a Mini-Flash Module Installing a Dimm Figure C-5 Removing a Mini-Flash Module Figure C-6 Installing a Dimm Closing the Chassis Figure C-7 Closing the Chassis Appendix C Installing and Upgrading Router Memory Ordering and Configuring an Isdn Line Isdn BRI Line Configuration Requirements Switch Type Keywords Isdn BRI Switch TypesTable D-1 Isdn BRI Switch Types Isdn BRI Provisioning by Switch Type Table D-2 Isdn Provisioning by Switch TypeSwitch Type Provisioning Mterm = Defining Isdn Service Profile Identifiers Isdn Configuration Options Snapshot Routing Bandwidth on Demand and Dial Backup Dial-on-Demand Routing Numerics IN-2 IN-3 IN-4 IN-5 IN-6