Cisco Systems 8945, 8941 manual Call Waiting, Directed Call Pickup, Group Pickup, Example

Operating Your Phone

Call Pickup

Example:

If the park retrieval prefix is "77" and the Directed Call number is "6789", enter 776789.

Call Pickup

Call Pickup allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone.

There are three ways you can pick up a call:

1Pickup—Allows you to answer a call that is ringing on another phone within your call pickup group.

If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time).

2Group Pickup—Allows you to answer a call on a phone that is outside your call pickup group by:

•Using a group pickup number (provided by your system administrator)

•Dialing the ringing phone’s number.

3Other Pickup—Allows you to answer a call that is ringing on another phone within in your call pickup group or in an associated call pickup group.

Note Your system administrator sets up the call pickup group you are in and the Pickup soft keys depending on your call-handling needs and work environment.

Your system administrator may also change the function of the Pickup key to operate as Directed Pickup of a specific extension instead of local group pickup. In this configuration, the calls from you local group can be picked up by pressing the GPickUp key followed by the Star key.

Directed Call Pickup

Allows answering a call that is ringing on a particular directory number.

Group Pickup

Allows you to answer a call that is ringing on a directory number in another group.

Call Waiting

If you are on a call when a second call comes in, Call Waiting provides cues to notify you that a new call is ringing on your phone when you are talking on another call, including:

Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)

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