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Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator’s Guide (H.323)
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Preface
Obtaining Technical Assistance
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can
obtain online documentation, troubleshooting tips, and sample configurations from onlin e tools by using
the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access
to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open
access to Cisco information, networking solutions, services, programs, and resources at any time, from
anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a
broad range of features and services to help you with th ese tasks:
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
If you want to obtain customized information and service, you can sel f-register on Cisco.com. To access
Cisco.com, go to this URL:
http://www.cisco.com

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance
with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC
WebSite and the Cisco TAC Escalation Center.
Cisco TAC inquiries are categorized according to the urgency of the issue:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities,
product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably
impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects
of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations
will occur if service is not restored quickly. No workaround is available.
The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of
service contracts, when applicable.