Viewing the Troubleshooting Log for IPM | Cisco Systems OL-11291-01

Chapter 5 Working With IPM From the CiscoWorks Homepage

Viewing IPM Server Information

Figure 5-5 Console Log File Page

Viewing the Troubleshooting Log for IPM

You can display the troubleshooting information for IPM. This log contains information that might be requested by Cisco customer support personnel.

To view troubleshooting information for IPM select Internetwork Performance Monitor > Admin > Server Info > Troubleshooting Info in the CiscoWorks homepage.

The IPM Server Troubleshooting Info page (Figure 5-6) appears.

User Guide for Internetwork Performance Monitor

5-6	OL-11291-01

Image 140

Cisco Systems OL-11291-01 manual Viewing the Troubleshooting Log for IPM, Console Log File

Contents

User Guide for Internetwork Performance Monitor Corporate Headquarters User Guide for Internetwork Performance Monitor N T E N T S Iii Defining a Source Device Adding a New Target Deleting Targets Setting the Baseline Viewing Jitter Data Vii IPM Internal Commands Viii Audience ConventionsConvention Italic font Installation Guide for Internetwork Performance Monitor Product DocumentationDescribes the product documentation that is available Release Notes for Internetwork Performance Monitor Obtaining Documentation Cisco.comProduct Documentation DVD Ordering Documentation Reporting Security Problems in Cisco Products Documentation FeedbackCisco Product Security Overview Xii Xiii Obtaining Technical AssistanceCisco Technical Support & Documentation Website Submitting a Service Request Definitions of Service Request SeverityObtaining Additional Publications and Information Xiv Preface Obtaining Additional Publications and Information Xvi What is IPM? Overview of IPM Key Terms and Concepts How Does IPM Work? Client/Server Architecture IPM Client/Server Architecture New Features in IPM OL-11291-01 To start the IPM server on a Solaris system, enter Starting IPMStarting IPM Server on Solaris Starting IPM Client Starting IPM Server on WindowsStarting IPM Client From the CiscoWorks Homepage To start the IPM server on a Windows system, enter To start only the IPM client on a Solaris system, enter Starting IPM as a Standalone ClientThis section describes the following IPM Main Window To enable IPM passwords on Solaris IPM prompts you to enter a passwordEnter a password and press Enter IPM prompts you to confirm the password Starting IPM Standalone Client on Windows To enable an IPM password on Windows Log in as the administrator Defining a Source Device Configuring the IPM ComponentsRunning Simultaneous IPM Sessions Configuration Window-Source Configuration Target Configuration Window Defining a Target User Guide for Internetwork Performance Monitor Defining a Collector Click Collectors Collector Configuration Window Set Date Range Window Operation Description Measures end-to-end latency for acquiring a new Dhcp leasePayload is set to Name of the host to look up for the DNS request Operation Description Extra DNS Settings Window Viewing Network Performance Statistics Viewing Network Performance Statistics in Real Time Real Time Statistics window either -8or -9 appears Action Key Combination Jitter Real Time Statistics Window Viewing Historical Network Performance Statistics 10 Statistics Data Filter Window Historical Statistics window -11, -12, or -13 appears 11 Historical Statistics Window-Echo Collector 12 Historical Statistics Window-Path Echo Collector 13 Historical Statistics Window-Enhanced UDP Collector Action 14 Historical Statistics Window-Multi-Collector Graph For more information, see Understanding Previous Range Understanding Next Range Printing IPM Statistics IPM sends the output to the printer or file you specified Exiting the IPM Client Using IPM to Measure Network Performance Defining a Dhcp Operation Dhcp Operation Configuration window -1 appearsMeasuring Network Performance for Dhcp Dhcp Operation Configuration Window Viewing Statistics for Dhcp Dhcp Historical Statistics window -2 appears Measuring Network Performance for DLSw Defining a DLSw Operation DLSw Operation Configuration window -3 appears DLSw Operation Configuration Window Viewing Statistics for DLSw DLSw Historical Statistics window -4 appears Measuring Network Performance for DNS Defining a DNS Operation Viewing Statistics for DNS DNS Historical Statistics window -6 appears DNS Historical Statistics Window Defining an Http Operation Http Operation Configuration window -7 appearsMeasuring Network Performance for Http Http Operation Configuration Window Viewing Statistics for Http Http Historical Statistics window -8 appears Http Historical Statistics Window Measuring Network Performance for FTP Defining an FTP Operation FTP Operation Configuration window -9 appears FTP Configuration Window Viewing Statistics for FTP FTP Historical Statistics window -10 appears Measuring Network Performance for IP 10 FTP Historical Statistics Window Echo Operation Configuration window -11 appears Measuring End-to-End Performance for IP SNA Sscp Viewing End-to-End Statistics for IP IP Echo Historical Statistics window -12 appears Measuring Hop-by-Hop Performance for IP Defining an IP Path Echo Operation Path Echo Operation Configuration window -13 appears Click Path Echo Viewing Hop-by-Hop Statistics for IP 14 IP Path Echo Historical Statistics Window-All Paths User Guide for Internetwork Performance Monitor 17shows a sample Combined Path List window 18shows a sample Combined Hop List window Measuring Network Performance for SNA 18 IP Path Echo Combined Hop List Window Defining an SNA Echo Operation Viewing Statistics for SNA SNA Echo Historical Statistics window -19 appears 19 SNA Echo Historical Statistics Window Defining a TCP Operation TCP Operation Configuration window -20 appearsMeasuring Network Performance for TCP 20 TCP Operation Configuration Window Viewing Statistics for TCP TCP Historical Statistics window -21 appears Defining a UDP Operation UDP Operation Configuration window -22 appearsMeasuring Network Performance for UDP 22 UDP Operation Configuration Window Viewing Statistics for UDP UDP Historical Statistics window -23 appears Measuring Network Performance for Enhanced UDP Enhanced UDP Operation Configuration window -24 appears Defining an Enhanced UDP Operation Viewing Statistics for Enhanced UDP Enhanced UDP Historical Statistics window -25and -26 appears 25 Enhanced UDP Historical Statistics Window-Part 26 Enhanced UDP Historical Statistics Window-Part OL-11291-01 Modifying IPM Components Working With Source Devices Source Properties window -1 appears Viewing a List of Configured Source DevicesViewing Source Properties Working With Target Devices Adding a New Source DeviceDeleting Source Devices Confirmation box appears Target Properties window -2 appears Viewing a List of Defined TargetsViewing Target Properties Selected targets are deleted from the IPM database Adding a New TargetDeleting Targets Working With Operations Viewing a List of Defined Operations Operation Configuration Window Viewing Operation Properties Operation Properties window -4 appears Setting Thresholds and Generating Alerts Adding a New Operation OL-11291-01 Selected operations are deleted from the IPM database Working With CollectorsDeleting Operations Viewing a List of Defined Collectors Viewing a Collector State Summary Viewing Collector Properties Collector State Summary Window Adding a New Collector Collector Properties Window Selected collectors are deleted from the IPM Main Window Stopping CollectorsDeleting Collectors Creating a Seed File Adding Components Using Seed FilesPlatform File Name Default Seed File Directory 1describes the parts of a component’s definition Part Description Sample Source Seed File Sample source seed file is shown below Sample target seed file is shown below Sample collector seed file is shown below Target1 DefaultIpEcho 12 M Loading Components From a Seed File Viewing Seed File Output Files Changing IP Addresses Setting the Baseline Change IP Address Window Setting IPM Database Preferences Edit Baseline Window Windows, enter Displaying the Current Database PreferencesChanging the Database Preferences Modifying IPM Components Setting IPM Database Preferences Database Preferences File Format Modifying IPM Components Setting IPM Database Preferences Setting Snmp Timeout and Retry Environment Variables Setting Snmp Environment Variables in Solaris Setting Snmp Environment Variables in Windows Setting New IPM Server Process Timeout Values Setting Server Timeout Values in Solaris Setting Server Timeout Values in Windows Setting the Display Variable in Solaris Ipm Ipm control -rt Ipm debug Ipm pmstatus Ipm start client Nvram Settings Backing Up or Restoring the IPM Database Managed Source Interface Settings Program Files\Internetwork Performance Monitor\ Changing Administrative Password Changing IPM Database PasswordIpm password Ipm dbpassword Working With Message Log Window Log ControlMessage Log Window -10 appears Message Log window is composed of the following sections Reset Apply Exit Help Log DisplayField Description Buttons Button Description Accessing IPM Data From the CiscoWorks Homepage Working With IPM From the CiscoWorks Homepage Viewing IPM Server Information CiscoWorks Homepage Viewing Status Information for IPM Servers Server Status Viewing the IPM Server Log Server Log File page -4 appears Viewing the IPM Console Log Console Log page -5 appears Viewing the Troubleshooting Log for IPM Console Log File Importing Devices From Device and Credential Repository Import from Device and Credential Repository screen appears Import From Device and Credential Repository 1describes the response codes Success. The device has been imported successfullyInvalid device. Check whether the device exists and has SAA Invalid host name. Provide a valid host name for the device Downloading the IPM Client Downloading the IPM Client for SolarisIPM Client for Solaris page -8 appears Downloaded IPM Client for Windows page -9 appears Downloading the IPM Client for Windows# rm -rftempdirectory OL-11291-01 Viewing Configuration Information Viewing Source Configuration Information Viewing Target Configuration Information Viewing Operation Configuration Information Viewing Collector Configuration Information 12 Operations Configuration Report 13 Collectors Configuration Report Viewing Path Echo Collector Path Usage Data Viewing Latency Data Viewing Daily Latency Data 15 Daily Latency Reports 16 Daily IP-Echo Latency Summary Report 18 Daily IP-Path Latency Summary Report Viewing Weekly Latency Data Weekly Latency Reports page -20 appears Viewing Monthly Latency Data Monthly Latency Reports page -21 appears Daily Jitter Reports page -22 appears Viewing Jitter DataViewing Daily Jitter Data 22 Daily Jitter Reports Viewing Weekly Jitter Data Weekly Jitter Reports page -24 appears Viewing Monthly Jitter Data Monthly Jitter Reports page -25 appears Daily Http Reports page -26 appears Viewing Http DataViewing Daily Http Data Viewing Weekly Http Data 27 Daily Http Summary Report Viewing Monthly Http Data 28 Weekly Http Reports Accessing Software Updates and Additional Information Viewing Information About IPM on Cisco.com IPM FAQs and Troubleshooting Tips IPM FAQs Appendix a IPM FAQs and Troubleshooting Tips For ksh, enter Export CLASSPATH= Collectors Cisco IOS SA Agent Maximum Number Feature SetExport Npxpluginpath Appendix a IPM FAQs and Troubleshooting Tips Appendix a IPM FAQs and Troubleshooting Tips FTP Appendix a IPM FAQs and Troubleshooting Tips Active Mode Passive Mode Troubleshooting IPM Connection to server Lost. Will try to reconnect OL-11291-01 User Guide for Internetwork Performance Monitor OL-11291-01 If you see this message, the Responder is disabled HostName=IP Address OL-11291-01 Command Description Options RtcollName srcNameSrcName StartcollName srcName duration hrs Replaces the IPM Database with a clean version Controls Automatic IPM Database backupRestores the IPM database from a previous backup Takes a back up of the IPM database Displays the contents of the IPM-IOS-Info file Target, the cause might be one of the followingSystem that has multiple IP addresses or host names Changes an old IP address to a new IP address Allows you to change existing IPM administrative passwords Displays the contents of the Readme file for IPMYou can use this command only on a Solaris machine Loads the specified source seed file into the IPM database Hostname filename type Hostname Starts the IPM Remote Upgrade Utility Displays the contents of the specified collector seed fileDisplays the contents of the specified source seed file Displays the contents of the specified target seed file Output of ipm status Command Output of ipm help Command Windows Seed file format of all components Output of ipm export help Command Cs CollectorName User Guide for Internetwork Performance Monitor IPM Internal Commands Ipm cw2ksetup install Ipm cw2ksetup uninstall OL-11291-01 SA Agent Feature Mapping On your device run the command Expected output on your device is See community string GL-1 Target device GL-2 GL-3 See host numberHost address See duration GL-4 GL-5 See SA Agent GL-6 GL-7 IPM-related functionsSee SRB GL-8 SSP See TCP/IP GL-9 See Vtam Functions. See also LUSee WWW GL-10 D E IN-1 IN-2 IN-3 Dhcp IN-4 Http IN-5 IP Precedence FTP operations IP Precedence Http operationsIP Precedence TCP operations IP Precedence UDP operations IN-7 IN-8 For UDP, enhanced for VoIP IN-9 IN-10 IN-11 IN-12