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Cisco Systems OL-11291-01 manual

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Appendix A IPM FAQs and Troubleshooting Tips

Troubleshooting IPM

	User Guide for Internetwork Performance Monitor
A-18	OL-11291-01

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Cisco Systems OL-11291-01 manual

Contents

User Guide for Internetwork Performance Monitor Corporate HeadquartersUser Guide for Internetwork Performance Monitor N T E N T S IiiDefining a Source Device Adding a New Target Deleting Targets Setting the Baseline Viewing Jitter Data ViiIPM Internal Commands ViiiConvention AudienceConventions Italic fontDescribes the product documentation that is available Installation Guide for Internetwork Performance MonitorProduct Documentation Release Notes for Internetwork Performance MonitorProduct Documentation DVD Obtaining DocumentationCisco.com Ordering DocumentationCisco Product Security Overview Reporting Security Problems in Cisco ProductsDocumentation Feedback XiiXiii Obtaining Technical AssistanceCisco Technical Support & Documentation Website Obtaining Additional Publications and Information Submitting a Service RequestDefinitions of Service Request Severity XivPreface Obtaining Additional Publications and Information Xvi What is IPM? Overview of IPMKey Terms and Concepts How Does IPM Work? Client/Server ArchitectureIPM Client/Server Architecture New Features in IPM OL-11291-01 To start the IPM server on a Solaris system, enter Starting IPMStarting IPM Server on Solaris Starting IPM Client From the CiscoWorks Homepage Starting IPM ClientStarting IPM Server on Windows To start the IPM server on a Windows system, enterTo start only the IPM client on a Solaris system, enter Starting IPM as a Standalone ClientThis section describes the following IPM Main Window Enter a password and press Enter To enable IPM passwords on SolarisIPM prompts you to enter a password IPM prompts you to confirm the passwordStarting IPM Standalone Client on Windows To enable an IPM password on Windows Log in as the administratorDefining a Source Device Configuring the IPM ComponentsRunning Simultaneous IPM Sessions Configuration Window-Source Configuration Target Configuration Window Defining a TargetUser Guide for Internetwork Performance Monitor Defining a Collector Click CollectorsCollector Configuration Window Set Date Range Window Payload is set to Operation DescriptionMeasures end-to-end latency for acquiring a new Dhcp lease Name of the host to look up for the DNS requestOperation Description Extra DNS Settings Window Viewing Network Performance StatisticsViewing Network Performance Statistics in Real Time Real Time Statistics window either -8or -9 appearsAction Key Combination Jitter Real Time Statistics WindowViewing Historical Network Performance Statistics 10 Statistics Data Filter WindowHistorical Statistics window -11, -12, or -13 appears 11 Historical Statistics Window-Echo Collector12 Historical Statistics Window-Path Echo Collector 13 Historical Statistics Window-Enhanced UDP Collector Action 14 Historical Statistics Window-Multi-Collector GraphFor more information, see Understanding Previous Range Understanding Next Range Printing IPM Statistics IPM sends the output to the printer or file you specifiedExiting the IPM Client Using IPM to Measure Network Performance Defining a Dhcp Operation Dhcp Operation Configuration window -1 appearsMeasuring Network Performance for Dhcp Dhcp Operation Configuration Window Viewing Statistics for Dhcp Dhcp Historical Statistics window -2 appearsMeasuring Network Performance for DLSw Defining a DLSw OperationDLSw Operation Configuration window -3 appears DLSw Operation Configuration WindowViewing Statistics for DLSw DLSw Historical Statistics window -4 appearsMeasuring Network Performance for DNS Defining a DNS OperationViewing Statistics for DNS DNS Historical Statistics window -6 appearsDNS Historical Statistics Window Defining an Http Operation Http Operation Configuration window -7 appearsMeasuring Network Performance for Http Http Operation Configuration Window Viewing Statistics for Http Http Historical Statistics window -8 appearsHttp Historical Statistics Window Measuring Network Performance for FTP Defining an FTP OperationFTP Operation Configuration window -9 appears FTP Configuration WindowViewing Statistics for FTP FTP Historical Statistics window -10 appearsMeasuring Network Performance for IP 10 FTP Historical Statistics WindowEcho Operation Configuration window -11 appears Measuring End-to-End Performance for IPSNA Sscp Viewing End-to-End Statistics for IP IP Echo Historical Statistics window -12 appearsMeasuring Hop-by-Hop Performance for IP Defining an IP Path Echo OperationPath Echo Operation Configuration window -13 appears Click Path EchoViewing Hop-by-Hop Statistics for IP 14 IP Path Echo Historical Statistics Window-All Paths User Guide for Internetwork Performance Monitor 17shows a sample Combined Path List window 18shows a sample Combined Hop List window Measuring Network Performance for SNA 18 IP Path Echo Combined Hop List WindowDefining an SNA Echo Operation Viewing Statistics for SNA SNA Echo Historical Statistics window -19 appears19 SNA Echo Historical Statistics Window Defining a TCP Operation TCP Operation Configuration window -20 appearsMeasuring Network Performance for TCP 20 TCP Operation Configuration Window Viewing Statistics for TCP TCP Historical Statistics window -21 appearsDefining a UDP Operation UDP Operation Configuration window -22 appearsMeasuring Network Performance for UDP 22 UDP Operation Configuration Window Viewing Statistics for UDP UDP Historical Statistics window -23 appearsMeasuring Network Performance for Enhanced UDP Enhanced UDP Operation Configuration window -24 appears Defining an Enhanced UDP OperationViewing Statistics for Enhanced UDP Enhanced UDP Historical Statistics window -25and -26 appears25 Enhanced UDP Historical Statistics Window-Part 26 Enhanced UDP Historical Statistics Window-Part OL-11291-01 Modifying IPM Components Working With Source DevicesSource Properties window -1 appears Viewing a List of Configured Source DevicesViewing Source Properties Deleting Source Devices Working With Target DevicesAdding a New Source Device Confirmation box appearsTarget Properties window -2 appears Viewing a List of Defined TargetsViewing Target Properties Selected targets are deleted from the IPM database Adding a New TargetDeleting Targets Working With Operations Viewing a List of Defined OperationsOperation Configuration Window Viewing Operation Properties Operation Properties window -4 appearsSetting Thresholds and Generating Alerts Adding a New OperationOL-11291-01 Selected operations are deleted from the IPM database Working With CollectorsDeleting Operations Viewing a List of Defined Collectors Viewing a Collector State SummaryViewing Collector Properties Collector State Summary WindowAdding a New Collector Collector Properties WindowSelected collectors are deleted from the IPM Main Window Stopping CollectorsDeleting Collectors Creating a Seed File Adding Components Using Seed FilesPlatform File Name Default Seed File Directory 1describes the parts of a component’s definition Part DescriptionSample Source Seed File Sample source seed file is shown belowSample target seed file is shown below Sample collector seed file is shown belowTarget1 DefaultIpEcho 12 M Loading Components From a Seed File Viewing Seed File Output FilesChanging IP Addresses Setting the Baseline Change IP Address WindowSetting IPM Database Preferences Edit Baseline WindowWindows, enter Displaying the Current Database PreferencesChanging the Database Preferences Modifying IPM Components Setting IPM Database Preferences Database Preferences File Format Modifying IPM Components Setting IPM Database Preferences Setting Snmp Timeout and Retry Environment Variables Setting Snmp Environment Variables in Solaris Setting Snmp Environment Variables in Windows Setting New IPM Server Process Timeout Values Setting Server Timeout Values in Solaris Setting Server Timeout Values in WindowsSetting the Display Variable in Solaris Ipm Ipm control -rt Ipm debug Ipm pmstatus Ipm start clientNvram Settings Backing Up or Restoring the IPM DatabaseManaged Source Interface Settings Program Files\Internetwork Performance Monitor\Ipm password Changing Administrative PasswordChanging IPM Database Password Ipm dbpasswordMessage Log Window -10 appears Working With Message Log WindowLog Control Message Log window is composed of the following sectionsField Description Reset Apply Exit HelpLog Display ButtonsButton Description Accessing IPM Data From the CiscoWorks Homepage Working With IPM From the CiscoWorks HomepageViewing IPM Server Information CiscoWorks HomepageViewing Status Information for IPM Servers Server StatusViewing the IPM Server Log Server Log File page -4 appearsViewing the IPM Console Log Console Log page -5 appearsViewing the Troubleshooting Log for IPM Console Log FileImporting Devices From Device and Credential Repository Import from Device and Credential Repository screen appears Import From Device and Credential RepositoryInvalid device. Check whether the device exists and has SAA 1describes the response codesSuccess. The device has been imported successfully Invalid host name. Provide a valid host name for the deviceIPM Client for Solaris page -8 appears Downloading the IPM ClientDownloading the IPM Client for Solaris DownloadedIPM Client for Windows page -9 appears Downloading the IPM Client for Windows# rm -rftempdirectory OL-11291-01 Viewing Configuration Information Viewing Source Configuration InformationViewing Target Configuration Information Viewing Operation Configuration InformationViewing Collector Configuration Information 12 Operations Configuration Report13 Collectors Configuration Report Viewing Path Echo Collector Path Usage DataViewing Latency Data Viewing Daily Latency Data 15 Daily Latency Reports16 Daily IP-Echo Latency Summary Report 18 Daily IP-Path Latency Summary Report Viewing Weekly Latency Data Weekly Latency Reports page -20 appearsViewing Monthly Latency Data Monthly Latency Reports page -21 appearsDaily Jitter Reports page -22 appears Viewing Jitter DataViewing Daily Jitter Data 22 Daily Jitter Reports Viewing Weekly Jitter Data Weekly Jitter Reports page -24 appearsViewing Monthly Jitter Data Monthly Jitter Reports page -25 appearsDaily Http Reports page -26 appears Viewing Http DataViewing Daily Http Data Viewing Weekly Http Data 27 Daily Http Summary ReportViewing Monthly Http Data 28 Weekly Http ReportsAccessing Software Updates and Additional Information Viewing Information About IPM on Cisco.comIPM FAQs and Troubleshooting Tips IPM FAQsAppendix a IPM FAQs and Troubleshooting Tips For ksh, enter Export CLASSPATH=Collectors Cisco IOS SA Agent Maximum Number Feature SetExport Npxpluginpath Appendix a IPM FAQs and Troubleshooting Tips Appendix a IPM FAQs and Troubleshooting Tips FTP Appendix a IPM FAQs and Troubleshooting Tips Active Mode Passive Mode Troubleshooting IPM Connection to server Lost. Will try to reconnect OL-11291-01 User Guide for Internetwork Performance Monitor OL-11291-01 If you see this message, the Responder is disabled HostName=IP Address OL-11291-01 Command Description SrcName OptionsRtcollName srcName StartcollName srcName duration hrsRestores the IPM database from a previous backup Replaces the IPM Database with a clean versionControls Automatic IPM Database backup Takes a back up of the IPM databaseSystem that has multiple IP addresses or host names Displays the contents of the IPM-IOS-Info fileTarget, the cause might be one of the following Changes an old IP address to a new IP addressYou can use this command only on a Solaris machine Allows you to change existing IPM administrative passwordsDisplays the contents of the Readme file for IPM Loads the specified source seed file into the IPM databaseHostname filename type HostnameDisplays the contents of the specified source seed file Starts the IPM Remote Upgrade UtilityDisplays the contents of the specified collector seed file Displays the contents of the specified target seed fileOutput of ipm status Command Output of ipm help CommandWindows Seed file format of all components Output of ipm export help Command Cs CollectorNameUser Guide for Internetwork Performance Monitor IPM Internal Commands Ipm cw2ksetup install Ipm cw2ksetup uninstallOL-11291-01 SA Agent Feature Mapping On your device run the command Expected output on your device isSee community string GL-1Target device GL-2GL-3 See host numberHost address See duration GL-4GL-5 See SA Agent GL-6GL-7 IPM-related functionsSee SRB GL-8 SSPSee TCP/IP GL-9See WWW See VtamFunctions. See also LU GL-10D E IN-1IN-2 IN-3 Dhcp IN-4Http IN-5IP Precedence TCP operations IP Precedence FTP operationsIP Precedence Http operations IP Precedence UDP operationsIN-7 IN-8 For UDP, enhanced for VoIP IN-9IN-10 IN-11 IN-12