Troubleshooting flowchart 1/2 | Toshiba R100 guide

2.2 Troubleshooting Flowchart

2 Troubleshooting

START

Connect the AC adapter

to the DC IN socket.

Does the DC IN icon glow?

Yes

Does the Battery icon glow?

Yes

Turn the Power Switch on.

No

No

Perform the Power Supply

Troubleshooting Procedures

in section 2.3.

Perform the Power Supply

Troubleshooting Procedures

in section 2.3.

Does the DC IN icon flash when the

power is turned on?

No

Is an error message displayed?

No

Is the

“Toshiba” logo

message displayed?

Yes

If the “Password=” message displays,

type the password.

Are Toshiba Windows XP being

loaded?

Yes

1

Yes

Yes

No

No

Perform the Power Supply

Troubleshooting Procedures

in section 2.3.

Perform the System Board

Troubleshooting Procedures

in section 2.4.

Perform the Display

Troubleshooting Procedures in section 2.8.

Perform the 1.8” HDD

Troubleshooting Procedures in section 2.6.

Figure 2-1 Troubleshooting flowchart (1/2)

PORTEGE R100 Maintenance Manual (960-440)

2-3

Image 39

Toshiba R100 manual Troubleshooting flowchart 1/2

Contents

File Number Portege R100 Copyright Preface Safety Precautions Portege R100 Maintenance Manual Acronyms Conventions Table of Contents Chapter Replacement Procedures Chapter Tests and Diagnostics Appendices HDD Hardware Overview Hardware Overview Chapter Contents Tables Figures USB FDD Features Hardware Overview Features Features Hardware Overview Front of the computer Shows the system block diagram Hardware Overview Features Features Hardware Overview Hardware Overview Features 1.8-inch Hard Disk Drive 1.8-inch HDD 1.8-inch HDD dimensions Specification Parameter Keyboard LCD module specifications 12.1 TFT TFT Color DisplayLCD Module FL Inverter Board FL inverter board specifications Power supply output specifications Power Supply Power Supply Hardware Overview Battery specifications Main BatteryBatteries RTC battery charging/data preservation time Battery Charging ControlTime required for charges of main battery RTC Battery AC Adapter AC adapter specifications Chapter Troubleshooting Procedures Troubleshooting Procedures Power Status Check LAN Figures Troubleshooting Procedures Troubleshooting Troubleshooting Flowchart Troubleshooting flowchart 1/2 Troubleshooting Troubleshooting flowchart 2/2 Troubleshooting Flowchart Power Supply Troubleshooting Procedure 1 Power supply icon Check Battery iconDC in icon Troubleshooting Power Supply Troubleshooting Error code Meaning Procedure 2 Error Code Check Second Battery PPV output 1R2-P1V output Troubleshooting Power Supply Troubleshooting Power Supply Troubleshooting Procedure 4 Quick Charge Check Procedure 3 Connection Check Procedure 5 Replacement Check System board Troubleshooting Procedure 1 Message Check KBC Error HDC Error A set of tool for debug port test Procedure 2 Debug Port Check on Boot Mode Troubleshooting System board Troubleshooting Port Inspection items Details Status System board Troubleshooting D port status 1/6 F009h Port status Inspection items Details System board Troubleshooting D port status 3/6 D port status 4/6 Pciconfiguration LCD System board Troubleshooting D port status 5/6 D port status 6/6 Error code Contents Procedure 4 Replacement Check Procedure 3 Diagnostic Test Program Execution Check Procedure 1 FDD Head Cleaning Check USB 3.5 FDD Troubleshooting FDD error code and status Procedure 2 Diagnostic Test Program Execution Check Procedure 3 Connector Check and Replacement Check 1.8 HDD Troubleshooting 1.8 HDD TroubleshootingProcedure 1 Partition Check Procedure 2 Message Check Procedure 3 Format Check 1.8 HDD error code and status Procedure 4 Diagnostic Test Program Execution Check Procedure 5 Connector Check and Replacement Check Keyboard Troubleshooting Procedure 1 Diagnostic Test Program Execution CheckProcedure 2 Connector Check and Replacement Check Procedure 3 Fuse Conduction check Display TroubleshootingDisplay Troubleshooting Procedure 2 Connector and Cable Check Troubleshooting Display Troubleshooting Touch Pad Touch Pad TroubleshootingProcedure 2 Connector checking and replacement checking Procedure 3 Replacement Check Modem HD board 11 LAN PJ352 Sound Procedure 2 Connector Check Procedure 3 Replacement Check Procedure 1 Check on Windows Procedure 2 Connector/Replacement CheckSD card slot Wireless LAN Troubleshooting Wireless LAN TroubleshootingProcedure 1 Transmitting-Receiving Check Procedure 2 Antennas Connection Check Antenna Test jig Procedure 3 Antenna Check Procedure 4 Replacement Check Chapter Tests and Diagnostics Tests and Diagnostics 20.2 19.119.2 20.1 24.1 Function Description Accessing the Setup Program Diagnostic Test Tests and Diagnostics Diagnostic Test Executing the Diagnostic Test Tests and Diagnostics Executing the Diagnostic Test Test Name Tests and Diagnostics3.2 Executing the Diagnostic Test Test Name Subtest No Subtest Name Subtest Subtest names 2/2 Subtest System Test System Test CPU Temp = XX deg C Throttling level = XXXXh Memory Test Memory TestMemory Test Keyboard Test Keyboard TestKeyboard Test Test port number select 1Port0, 2Port1 ? Display Test Display Test Display example Mode Display TestDisplay Test USB Floppy Disk Test Tests and Diagnostics USB Floppy Disk Test Portege R100 Maintenance Manual Hard Disk Test Hard Disk TestHard Disk Test Tests and Diagnostics Worst pattern data Cylinder Real Timer TestReal Timer Test Tests and Diagnostics Real Timer Test Real Timer Test NDP Test Expansion Test Sub# Address Good Bad Contents Expansion TestExpansion Test Tests and Diagnostics Wireless LAN Test Agere Wireless LAN Test Agere Transmit test Wireless LAN Test Agere Tests and Diagnostics Receive test Wireless LAN Test Agere3 Tests and Diagnostics This Card is WEP Press any key to continue Wireless LAN Test Atheros Tests and Diagnostics Wireless LAN Test Atheros Tests and Diagnostics Wireless LAN Test Atheros Setting the responder machineSetting the tester machine Then the test returns to the main menu automatically Wireless LAN Test Calexico Tests and Diagnostics Wireless LAN Test CalexicoSetting the target machine Sound/LAN/Modem Test Appears Press test number 1-4 ? Error status codes names 1/2 Error Status Code HDD Error status codes names 2/2 HDC Status Hard disk controller status register contents Tests and Diagnostics Error register contents FDD Cleaning Function DescriptionOperations Log Utilities CNT Errors STS Addr WD RD Hsts Running Test Mount the work disks on the drives, then press Enter key Floppy Disk Drive Utilities Floppy Disk Drive Utilities Tests and Diagnostics Tests and Diagnostics Floppy Disk Drive Utilities Floppy Disk Format & Copy Select a format type and the following message will appear Press number key 1up, 2down, 3end ? Press Enter to return to the FDD Utilities Menu System Configuration Tests and Diagnostics System Configuration Tests and Diagnostics System Configuration Setup Accessing the Setup Program HDD mode Password Write Policy Moving Within the Setup Menu and Changing ValuesAccepting Changes and Exiting the Setup Window Factory Preset Configuration Full Power Setup Options Setup Low Using the AC adapter Maximum Performance User password has been registered Built-in HDD →PC card Dynamically Switchable Indicates auto power on and Wake-up on LAN is not set Drives I/O Enhanced IDE Normal Disables Legacy support Setup Tests and Diagnostics Chapter Replacement Procedures Replacement Procedures Grip Color Screw Notation Replacement Procedures Removing the battery pack 40 to 4-51 Replacing Toshiba fluorescent lamp 1 to Removing the touch pad Overview Safety Precautions Before You Begin Disassembly Procedures Tools and Equipment Assembly Procedure Grip Color Screw Tightening Torque Screw Notation Removing the battery pack Battery pack Installing the battery pack Installing the PC card PC card/SD memory cardPC card Removing the PC card SD memory card Removing the SD memory card Installing the SD memory card Removing the memory module Memory module Removing the memory module Installing the memory module Removing the HDD HDD HDD Replacement Procedures Installing the HDD Keyboard Removing the keyboard Keyboard/Bottom cover 10 Removing the keyboard holder Installing the keyboard 11 Removing the bottom cover1 Bottom cover Removing the bottom cover 12 Removing the bottom cover2 Installing the bottom cover Removing the Touch pad Installing a touch pad Installing the MDC board MDC board/HDD cableMDC board Removing the MDC board HDD cable Removing the HDD cable Installing the HDD cable Speaker Removing the speaker Speaker/ RTC battery Installing the speaker Installing the RTC battery RTC battery Removing the RTC battery Removing the wireless LAN board Wireless LAN board Wireless LAN board Replacement Procedures Installing the wireless LAN board Removing the PC card slot PC card slot4 Replacement ProceduresInstalling the PC card slot PC card slot Installing the LAN/MODEM jack 12 LAN/MODEM jackRemoving the LAN/MODEM jack Installing the sound board Sound boardRemoving the sound board System board Removing the system board System board/ FAN 26 Removing the system board Installing the system board 27 Removing the FAN 14.2 FAN Removing the FAN 28 Applying silicon grease Installing the FAN Removing the LED SW membrane Replacement Procedures LED SW membraneInstalling the LED SW membrane LED SW membrane LCD mask/FL inverter/LCD Replacement Procedures LCD mask/FL inverter/LCDLCD mask Removing the LCD mask Installing the LCD mask Replacement Procedures LCD mask/FL inverter/LCD FL inverter Removing the FL inverter Installing the FL inverter 16.3 LCD Removing the LCD Installing the LCD LCD cable Removing the LCD cable LCD cable/Wireless LAN cable/Antenna cover 34 Removing the LCD cable Installing the LCD cable 35 Removing the Wireless LAN cable holder 36 Removing the Wireless LAN cable holder Installing the Wireless LAN cable Removing the palm lest cover hinge Hinge M2.5⋅5Z Thin Head screw M2.5x3SC Installing the palmrest cover hinge Fluorescent Lamp 40 Replacing Toshiba fluorescent lamp1 Replacing the 12.1 Inch Toshiba Matsushita Fluorescent Lamp 41 Replacing Toshiba fluorescent lamp2 42 Replacing Toshiba fluorescent lamp4 43 Replacing Toshiba fluorescent lamp5 44 Replacing Toshiba fluorescent lamp6 45 Replacing Toshiba fluorescent lamp7 46 Replacing Toshiba fluorescent lamp8 47 Replacing Toshiba fluorescent lamp9 Be careful not to damage the cell, TAB and P/L 48 Replacing Toshiba fluorescent lamp10 Use a Philips screwdriver with type 0 bit Appendices Appendices Appendix Contents Appendix D Keyboard Scan/Character Codes Appendix E Figure B-1 FL Inverter connector 7pin CRT I/F connector 15pin MI Board Table C-26 HD Board Table C-23Table C-24 ME Board Table C-25 App-viii Apx. a Handling the LCD Module Appendices Precautions for handling the LCD module Appendices Apx. a Handling the LCD Module Apx. a Handling the LCD Module Appendices Appendices Apx. a Handling the LCD Module Apx. a Handling the LCD Module Appendices Appendices Apx. a Handling the LCD Module Apx. B Board Layout Appendices System board Front View Mark Number Name Appendices Apx. B Board Layout Table B-1 System board front Figure B-2 System board layout Back System board Back View ICH4-M Appendices Apx. B Board Layout Table B-2 System board back Table B-3 Antenna board MI Board Front and Back View Appendices Apx. B Board Layout SC Board Front and Back View Table C-2 FL Inverter connector 7pin System Board PJ5600 LCD connector 15pinPJ5601 FL Inverter connector 7pin Table C-1 LCD connector 15pin PJ5620 CRT I/F connector 15pin PJ4 USB1 connector 4pinPJ5 USB2 connector 4pin Table C-7 PC Card Slot connector 80pin 1/2 PJ325 Debug port connector 4pinPJ11 PC Card Slot connector 80pin Table C-6 Debug port connector 4pin Table C-7 PC Card Slot connector 80pin 2/2 Table C-9 LED SW connector 13pin PJ2210 SD Card connector 12pinPJ7 LED SW connector 13pin Table C-8 SD Card I/F connector 12pin Table C-11 PAD connector 5pin 10 PJ445 Keyboard connector 34pin11 PJ334 PAD connector 5pin Table C-10 Keyboard connector 34pin Table C-13 Speaker I/F connector 2pin 12 PJ9 FL board I/F connector 13pin13 PJ6002 Speaker I/F connector 2pin Table C-12 FL board I/F connector 13pin Table C- 14 MI Board I/F connector 100pin 1/2 14 PJ100 MI Board I/F connector 100pin Table C-15 Network I/F connector 10pin 15 PJ4100 Network I/F connector 10pin Table C-16 Docking I/F connector 50pin 16 PJ1 Docking I/F connector 50pin 20 PJ8780 FAN connector 3pin 17 PJ8800 DC-IN connector 2pin18 PJ8810 Battery connector 10pin 19 PJ8760 RTC battery connector 3pin Table C- 21 HD Board I/F connector 80pin 1/2 21 PJ3 HD Board I/F connector 80pin IDRSTA-P3N GND MDC-B3V Table C-22 Memory connector 200pin 1/4 22 PJ1002 Memory connector 200pin SDQS3R-B2P GND SDQ27R-B2P SDQ31R-B2P SDQ26R-B2P SDQ30R-B2P Table C-22 Memory connector 200pin 3/4 SDQ63R-B2P Table C-24 System board I/F connector 13pin FL Board 23 PJ501 SC board I/F connector 13pin24 PJ500 System board I/F connector 13pin Table C-23 SC board I/F connector 13pin Table C-25 System board I/F connector 88pin1/2 HD Board 25 PJ1 System board I/F connector 88pin Table C-25 System board I/F connector 88pin2/2 Table C-26 HDD I/F connector 44pin 26 PJ2 HDD I/F connector 44pin Table C-27 MDC I/F connector 30pin 27 PJ3 MDC I/F connector 30pin Table C-28 System board I/F connector 100pin 1/2 MI Board 28 PJ1 System board I/F connector 100pin1/2 Table C-28 System board I/F connector 100pin 2/2 Table C-29 Mini PCI I/F connector 124pin 1/2 29 PJ351 Mini PCI I/F connector 124pin Appendices Pin Assignment CBE2-P3N SC Board 30 PJ999 FL board I/F connector 13pin 31 PJ997 Headphone connector 5pin32 PJ998 External Microphone connector 5pin Table D-1 Scan codes set 1 and set 2 1/4 Apx. D Keyboard Scan/Character Codes Appendices Caps Lock Enter Shift L No.102 ALT R 122 F11 123 F12 124 PrintSc 126 Pause 202 203 Win 204 App With left Shift With right Shift Set Table D-4 Scan codes with Fn key Table D-6 No.124 key scan code This key generates only make codes Figure E-2 Key layout US Figure E-1 Key layout UK Appendices Apx. E Key Layout F12 Apx. F BIOS/KBC/EC Update Appendices Appendices Apx. F BIOS/KBC/EC Update Apx. G Reliability Appendices Appendix G Reliability Appendices Apx. G Reliability Appendix H Key FD Apx. H Key FD