Chapter 8 Troubleshooting

Problem Solving Using a Subsystems Approach

Troubleshooting the Firmware Package Installation

Check the following to help isolate a problem in the installation of the firmware package. Problems related to the installation of the firmware package could be any of the following:

File not found in the expected location

Wrong file type.

Device to which the file is to be extracted is full.

Table 8-5 Troubleshooting the Firmware Package Installation

Diagnostic Action

Enter the CLI command:

configure

Boot system <filename>

Symptom

Possible Cause

Possible Solution

 

 

 

Returned error is:

The package file does not exist in

Verify package file location and try again.

Error—File <file

the specified location.

 

 

 

name> does not exist

 

 

In the output of the command,

Package file type mismatch.

Verify that you are trying to open the correct package

the package file type is

 

file.

management-image

 

 

instead of system-image

 

 

In the output of the command,

Package file platform mismatch.

Verify that you have the package file appropriate to

the package file platform is

 

your platform type.

not the correct installation file

 

 

for the SCE 2000.

 

 

 

 

 

Returned error is:

The file is not a software

Verify that you are trying to open the correct package

Package file <file

installation package file.

file.

 

 

name> does not

 

 

contain magic header

 

 

Returned error is:

/tffs0/ device is full.

Delete old and unnecessary files and try the package

Error—There are only

 

extraction again.

 

 

X free bytes on

 

 

device <device

 

 

name>, but Y bytes

 

 

are needed for the

 

 

extraction (where X

 

 

and Y are stated in

 

 

bytes)

 

 

Cisco SCE 2000 4xGBE Installation and Configuration Guide

 

OL-7824-04

8-11

 

 

 

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Cisco Systems SCE 2000 4xGBE manual Troubleshooting the Firmware Package Installation, Diagnostic Action

SCE 2000 4xGBE specifications

The Cisco Systems SCE 2000 4xGBE is a robust solution designed to optimize IP networks and enhance service delivery. As a member of Cisco's Service Control Engine (SCE) product line, this device is particularly suited for service providers looking to manage network traffic, improve service quality, and provide a suite of advanced management features.

One of the standout features of the SCE 2000 is its ability to process and analyze network traffic in real-time. This capability allows operators to gain insights into user behavior, application usage, and overall network performance. By utilizing deep packet inspection technology, the SCE 2000 can identify different types of traffic, enabling network managers to enforce policies and prioritize critical applications effectively.

In terms of interface capabilities, the SCE 2000 offers four 1 Gigabit Ethernet (GbE) ports. This versatility allows for easy integration into existing network infrastructure while ensuring ample bandwidth for data transfer. The device supports both IPv4 and IPv6 protocols, making it future-proof and suitable for evolving network demands.

One of the significant technologies employed by the SCE 2000 is Service Level Agreement (SLA) management. This feature ensures that service providers can meet their commitments to customers by monitoring performance metrics such as latency, jitter, and packet loss. The ability to generate reports based on SLA compliance allows for better customer engagement and transparency.

Additionally, the SCE 2000 facilitates dynamic resource allocation, enabling service providers to adapt network resources based on current demand. This elasticity is crucial in managing peak loads and ensuring a seamless user experience. Furthermore, the device’s support for Quality of Service (QoS) policies ensures that critical applications receive the necessary bandwidth and resources dedicated to maintaining operational efficiency.

The SCE 2000 also emphasizes security with features such as intrusion detection and prevention capabilities, helping protect the integrity of the network. This combination of performance monitoring, traffic management, and security makes the SCE 2000 an invaluable tool for service providers.

In conclusion, the Cisco Systems SCE 2000 4xGBE is a powerful network management solution that excels in providing real-time traffic management, SLA compliance, and security features. Its capabilities make it an essential component for service providers aiming to optimize their networks while delivering high-quality services to their customers.