Chapter 8 Troubleshooting
Problem Solving Using a Subsystems Approach
Cisco SCE 2000 4xGBE Installation and Configuration Guide
OL-7824-04 8-11
Check the following to help isolate a problem in the installation of the firmware package.
Problems related to the installation of the firmware package could be any of the following:
• File not found in the expected location
• Wrong file type.
• Device to which the file is to be extracted is full.
Table 8-5 Troubleshooting the Fir mware Package Installation
Diagnostic Action
Enter the CLI command:
• configure
• Boot system <filename>
Symptom Possible Cause Possible Solution
Returned error is:
Error—File <file
name> does not exist
The package file does not exist in
the specified location. Verify package file location and try again.
In the output of the command,
the package file type is
management-image
instead of system-image
Package file type mismatch. Verify that you are trying to open the correct package
file.
In the output of the command,
the package file platform is
not the correct installation file
for the SCE 2000.
Package file platform mismatch. Verify that you have the package file appropriate to
your platform type.
Returned error is:
Package file <file
name> does not
contain magic header
The file is not a software
installation package file. Verify that you are trying to open the correct package
file.
Returned error is:
Error—There are only
X free bytes on
device <device
name>, but Y bytes
are needed for the
extraction (where X
and Y are stated in
bytes)
/tffs0/ device is full. Delete old and unnecessary files and try the package
extraction again.