Compaq S4 100 manual Contacting Technical Support

Compaq S4100 Owner’s Guide

Contacting Technical Support

Compaq scanners are designed to be reliable, easy-to-install, and easy-to-use. If you encounter any problems while installing your scanner:

•Check out the Compaq Web site at :

•E-mail Compaq with your technical support question at: www.compaq.com

•Call Compaq automated interactive support 24-hours a day at 800-OK COMPAQ.

Before calling, please be sure to have the following information ready:

•The scanner model and serial number

•The version number of the scanner driver (located on the front of the CD)

•The computer model you are using

•The application software packages that you are using

•Error codes or messages seen

•A description of what you were doing at the time of the malfunction so that the problem can be recreated

•Other observations that may aid the technician in identifying the problem and solution

When you call, please be in front of your computer. You will need to have your scanner and computer turned on. Try to have as much information about your problem as possible. This information allows the technician to more effectively troubleshoot your problem.

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