Tips and Troubleshooting

SYMPTOM

POSSIBLE

POSSIBLE

 

CAUSE

SOLUTION

WEB CAMERA

 

 

The video quality is poor.

The video is too slow.

The video quality setting needs to be changed.

Go to Tools-Options- Video. In the Video Quality section, move the arrow towards "Better quality" or "Faster video" for better results.

WEB CAMERA/IMAGES/VIDEO CLIPS

Web camera

Poor lighting.

Take web camera/image/

video/image/video

 

video clip in better

clip has poor

 

lighting.

quality.

 

 

 

Lens is dirty.

Clean lens with a soft

 

 

cloth. See the Camera

 

 

maintenance section.

 

Subject is too close.

Stand at least 3.9ft

 

 

(1.2m) away from the

 

 

subject.

 

 

 

Cannot take a web

Battery is dead or

Replace battery.

camera video/

weak.

 

image/video clip.

 

 

 

 

 

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Concord Camera Eye-Q Go LCD Camera manual Symptom Possible, WEB Camera, WEB CAMERA/IMAGES/VIDEO Clips