7. Tips and Troubleshooting

SYMPTOM

POSSIBLE

POSSIBLE

 

CAUSE

SOLUTION

 

 

 

POWER

 

 

Cannot turn on the

Battery was not installed

Install battery correctly

camera.

correctly.

using the direction

 

 

indicators on the inside

 

 

of the battery cover.

 

Battery is empty or weak.

Replace battery.

 

Battery compartment

Close the battery

 

was not closed correctly.

compartment properly.

The camera is on

The camera needs to be

Reset the camera by

and it is not

reset.

removing and re-

responding.

 

inserting the battery.

WHITE BALANCE

 

 

There is something wrong with the color of the captured image.

White Balance is not set properly.

Reset White Balance.

LCD

The LCD monitor is

The LCD plastic monitor

You should clean the

not clear.

cover is dirty.

LCD monitor cover.

The LCD is not

LCD is turned off.

Turn on the LCD by

displaying

 

pressing

 

 

 

.

 

 

 

anything.

 

 

 

 

 

 

The battery level is low.

Replace batteries.

 

 

 

 

 

 

 

DOWNLOADING PICTURES TO PC

Camera is not responding during image downloading to PC.

The operating system may not be allocating adequate resources to download the image.

Reset the camera by opening and closing the battery door. Reset the computer.

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Concord Camera Eye-Q Go LCD Camera Tips and Troubleshooting, Symptom Possible Cause Solution Power, White Balance, Lcd