Technical Support and Customer Service, 124 | Dell 1200 guide

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 127, and then see the contact information for your region or go to support.dell.com.

DellConnect

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services on the following websites:

•www.dell.com

•www.dell.com/ap (Asian/Pacific countries only)

•www.dell.com/jp (Japan only)

•www.euro.dell.com (Europe only)

•www.dell.com/la (Latin American and Caribbean countries)

•www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

•Dell Support websites

•support.dell.com

•support.jp.dell.com (Japan only)

•support.euro.dell.com (Europe only)

•Dell Support e-mail addresses

•mobile_support@us.dell.com

•support@us.dell.com

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Getting Help

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Dell 1200 owner manual Technical Support and Customer Service, DellConnect Online Services, 124

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m November RK930 Contents Customizing the Touch Pad Connecting a Network or Broadband Modem Cable Microsoft Windows Firewall Securing Your Computer 101 Dell Technical Update Service102 105 119120 123 126 127129 137 Contents Finding Information What Are You Looking For? Find It Here Dell Product Information Guide License What Are You Looking For? Site Dell Support Utility Windows Help and Support On the operating system you ordered Finding Information About Your Computer Front View Display About Your Computer V I C E S T a T U S L I G H T S Left Side View In-1 memory card reader Right Side View Back View D E M C O N N E C T O R RJ T W O R K C O N N E C T O R RJ Battery Battery-bay latch release Bottom View About Your Computer About Your Computer Using a Battery Battery Performance Microsoft Windows Power Meter Checking the Battery ChargeLow-Battery Warning Power Management Modes Conserving Battery PowerStandby and Sleep Mode Hibernate Mode Configuring Power Management Settings Charging the BatteryAccessing Power Options Properties Windows XP Removing the Battery Storing a Battery Using a Battery Using the Keyboard Numeric Keypad Power Management Key CombinationsSystem Functions Speaker Functions Touch Pad Customizing the Touch Pad Mouse Properties window Adjusting Brightness Using the DisplayUsing a Projector Microsoft Windows XP Making Images and Text Look Bigger or SharperWindows Vista Using Both a Monitor and Your Computer Display Using a Monitor as Your Primary Display Click the Settings tab→ Advanced→ Displays tab Using the Display Using Multimedia Playing CDs or DVDs DVD player includes the following basic buttons How to Copy a CD or DVD Copying CDs and DVDs Using Blank CDs and DVDs Media Type Read Write Rewritable Helpful Tips DVD-Writable Drives Adjusting the Volume Adjusting the Picture Setting Up and Using Networks Connecting a Network or Broadband Modem Cable Setting Up and Using Networks Wireless Local Area Network Wlan Checking Your Wireless Network CardWhat You Need to Establish a Wlan Connection Start Button and Connect To Option Order Confirmation for Your Computer Connecting to a Wlan Determining the Wireless Network Device Manager Click Start→ Settings→ Control Panel→ Network Connections Microsoft Windows Firewall Completing the Connection to the Wlan Setting Up and Using Networks Using Cards ExpressCards Installing an ExpressCard ExpressCard Blanks Removing an ExpressCard or Blank Slot Passwords About PasswordsSecuring Your Computer Security Cable Lock Using a Primary or System Password Type of Password Features Using an Administrator Password Fingerprint Reader Optional Computer Tracking SoftwareIf Your Computer Is Lost or Stolen Securing Your Computer Securing Your Computer Troubleshooting Tools Diagnostic LightsDiagnostic Light Codes During Post Light Pattern Problem Description Suggested Resolution System Messages Light Pattern Troubleshooting Tools Correct AC adapter to the computer or docking station E S E M E S S a G E S . See System Setup Program on Hardware Troubleshooter Dell for assistance see Contacting Dell on When to Use the Dell Diagnostics Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Troubleshooting Tools Press Tab to select Test System and then press Enter Dell Diagnostics Main Menu Option Function Encountered TabFunction Tab Function Troubleshooting Battery Problems Mail, Modem, and Internet Problems Click Start→ All Programs→ Modem Helper Error Messages Do not use these characters in filenames Computer stops responding Lockups and Software ProblemsProgram stops responding Program is designed for an earlier Windows operating system Program crashes repeatedlySolid blue screen appears Memory Problems Other software problems Network Problems Power Problems Printer Problems Scanner Problems Click Properties and click Ports Sound and Speaker Problems No sound from speakers Touch Pad or Mouse Problems No sound from headphones Video and Monitor Problems Screen is blank Screen is difficult to read 3D image quality is poor Power LightsOnly part of the display is readable Dell Technical Update Service Dell Support Utility Clicking the Dell Support Icon Accessing the Dell Support UtilityDouble-Clicking the Dell Support Icon 100 Overview System Setup Program101 Viewing the System Setup Screens System Setup ScreensChanging the Boot Sequence Commonly Used Options Performing a One-Time Boot 103 Enabling the Infrared Sensor 104 Reinstalling Software What Is a Driver?Drivers Identifying Drivers Reinstalling Drivers and Utilities Using Windows Device Driver RollbackMicrosoft Windows XP Microsoft Windows Vista At the Welcome Dell System Owner screen, click Next 107 Using the Drivers and Utilities Media 108 Manually Reinstalling Drivers 109 Restoring Your Operating System Hardware and Software Problems110 Starting System Restore Using Microsoft Windows System Restore111 Enabling System Restore Undoing the Last System Restore112 Windows XP Dell PC Restore Using Dell PC Restore and Dell Factory Image Restore113 114 Windows Vista Dell Factory Image Restore 115 Using the Operating System Media Reinstalling Windows XP or Windows VistaBefore you Begin 116 117 118 Traveling With Your Computer Identifying Your ComputerPacking the Computer 119 Traveling by Air Travel Tips120 121 122 Obtaining Assistance Getting Help123 DellConnect Online Services Technical Support and Customer Service124 Problems With Your Order AutoTech ServiceAutomated Order-Status Service 125 126 Before You Call 127 Diagnostics Checklist 128 Contacting Dell 129 130 Specifications 131 132 CommunicationsVideo Audio Display 133Keyboard Battery 134Touch Pad AC Adapter 135 DrivesPhysical Environmental 136 Appendix FCC Notice U.S. OnlyFCC Class B 137 Cleaning Your Computer Computer, Keyboard, and Display 138 CDs and DVDs Mouse Non-Optical139 140 Glossary 141 142 143 Product ID 144 Device driver See driver 145 146 147 148 149 Module bay See media bay 150 NIC See network adapter 151 152 153 154 Video resolution See resolution 155 156 157 158 Index 159 160 See also wireless switch 161 162 163 164