8Contents
13 Reinstalling Software . . . . . . . . . . . . . . 105
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . 105
What Is a Driver? . . . . . . . . . . . . . . . . . 105
Identifying Drivers . . . . . . . . . . . . . . . . 105
Reinstalling Drivers and Utilities . . . . . . . . . 106
Hardware and Software Problems . . . . . . . . . . 110
Restoring Your Operating System . . . . . . . . . . . 110
Using Microsoft Windows System Restore. . . . 111
Using Dellâ„¢ PC Restore and Dell Factory Image
Restore . . . . . . . . . . . . . . . . . . . . . . 113
Using the Operating System Media. . . . . . . . 116
14 Traveling With Your Computer. . . . . . . . 119
Identifying Your Computer. . . . . . . . . . . . . . . 119
Packing the Computer . . . . . . . . . . . . . . . . . 119
Travel Tips . . . . . . . . . . . . . . . . . . . . . . . 120
Traveling by Air . . . . . . . . . . . . . . . . . . 120
15 Getting Help. . . . . . . . . . . . . . . . . . . . . . 123
Obtaining Assistance . . . . . . . . . . . . . . . . . 123
Technical Support and Customer Service . . . . 124
DellConnect. . . . . . . . . . . . . . . . . . . . 124
Online Services . . . . . . . . . . . . . . . . . . 124
AutoTech Service. . . . . . . . . . . . . . . . . 125
Automated Order-Status Service. . . . . . . . . 125
Problems With Your Order. . . . . . . . . . . . . . . 125
book.book Page 8 Wednesday, December 12, 2007 10:32 AM