Dell E30S owner manual Troubleshooting an optical drive

NOTE: When an SD card failure occurs, the internal dual SD module controller notifies the system. On the next restart, the system displays a message indicating the failure. If redundancy is enabled at the time of SD card failure, a critical alert will be logged and chassis health will degrade.

4.Replace the failed SD card with a new SD card.

5.Install the system cover.

6.Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

7.Enter the System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy mode is set to the required mode.

Verify that correct SD slot is set as Primary SD Card.

8.Check if the SD card is functioning properly.

9.If the Internal SD Card Redundancy option is set to Enabled at the time of the SD card failure, the system will prompt you to perform a rebuild.

NOTE: The rebuild will always be sourced from the primary SD card to the secondary SD card. Perform the rebuild of the SD card as necessary.

Troubleshooting an optical drive

Prerequisites

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

Steps

1.Try using a different CD or DVD.

2.Enter the System Setup and ensure that the integrated SATA controller and the drive's SATA port are enabled.

3.Run the appropriate diagnostic test.

4.Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

5.If installed, remove the front bezel.

6.Remove the system cover.

7.Ensure that the interface cable is securely connected to the optical drive and to the controller.

8.Ensure that a power cable is properly connected to the drive.

9.Install the system cover.

Next steps

If the problem is not resolved, see Getting Help.

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