Manuals / Dell / Computer Equipment / Laptop

Dell NY105 Technical Support and Customer Service 143, 144, 145, 146, 147, 149, 150, 151, 152

Models: NY105

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17	Specifications
18	Getting Help
	Obtaining Assistance	143
	Technical Support and Customer Service	143
	DellConnect	144
	Online Services	144
	AutoTech Service	145
	Automated Order-Status Service	145
	Problems With Your Order	145
	Product Information	145
	Returning Items for Warranty Repair or Credit	145
	Before You Call	146
	Contacting Dell	147
19	Appendix
	Cleaning Your Computer	149
	Computer, Keyboard, and Display	149
	Touch Pad	149
	Mouse	150
	Floppy Drive	150
	CDs and DVDs	150
	FCC Notice (U.S. Only)	151
	FCC Class B	151
	Macrovision Product Notice	152

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Contents

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Dell NY105 Technical Support and Customer Service 143, 144, Returning Items for Warranty Repair or Credit 145, 146

Contents

User’s Guide W . d e l l . c o m s u p p o r t . d e l l . c o mModel PP18L August NY105 Contents Swapping Primary and Secondary Displays Contents Configuring Power Management SettingsSetting Display Resolution and Refresh Rate Microsoft Windows Logo Key FunctionsMobile Broadband or Wireless Wide Area Network Connecting a Network or Broadband Modem CableWhat You Need to Establish a Wlan Connection Using a Primary or System Password Starting the Dell Diagnostics From Your Hard Drive ContentsDouble-Clicking the Dell Support Icon Mobile Broadband Wireless Wide Area NetworkEnsuring Sufficient Power for Your Computer If you hear an unfamiliar scraping or grinding soundIf only part of the display is readable Using the Hardware Troubleshooter Tool 104Using Microsoft Windows System Restore 105 101109 Internal Card With Bluetooth Wireless Technology 113Wireless Local Area Network Wlan Card 120 Before Working Inside Your Computer 110143 Technical Support and Customer Service 143Returning Items for Warranty Repair or Credit 145 144Support.dell.com Finding InformationFinding Information These labels are located on your computer Dell Support Website support.dell.com For more information on Dell QuickSet, see Dell To view Dell QuickSet Help, right-click the QuickSetIcon in the Microsoft Windows taskbar QuickSet onFront View About Your ComputerAbout Your Computer V I C E S T a T U S L I G H T S Solid orange The battery charge is critically low Y B O a R D S T a T U S L I G H T S Left Side View Flashing yellow Error Right Side View Back ViewT W O R K C O N N E C T O R RJ Connects USB devices, such as a mouse, keyboard, or printer About Your Computer Bottom View About Your Computer To prepare the new computer for the file transfer Transferring Information to a New ComputerMicrosoft Windows XP Transferring Information to a New ComputerClick Finished and restart the new computer Microsoft Windows Vista Easy Transfer Cable for Windows VistaTransferring Information to a New Computer Battery Performance Using a BatteryUsing a Battery Microsoft Windows Power Meter Checking the Battery ChargeDell QuickSet Battery Meter Charge GaugeLow-Battery Warning Conserving Battery PowerCheck the Battery Health Standby and Sleep Mode Power Management ModesHibernate Mode Charging the Battery Configuring Power Management SettingsAccessing Power Options Properties Replacing the Battery Storing a BatteryBattery Errors Using a Battery Numeric Keypad Using the KeyboardUsing the Keyboard Key CombinationsDisplay Functions BatteryPower Management Microsoft Windows Logo Key FunctionsTouch Pad Changing the Track Stick Cap Customizing the Touch Pad and Track StickUsing the Ambient Light Sensor Using the DisplayAdjusting Brightness Using the DisplaySwitching the Video Image Setting Display Resolution and Refresh RateDual Independent Display Mode Swapping Primary and Secondary Displays Connecting a Network or Broadband Modem Cable Setting Up and Using NetworksSetting Up and Using Networks What You Need to Establish a Wlan Connection Wireless Local Area NetworkChecking Your Wireless Network Card Click Next, and then follow the instructions in the wizardRight-clickWireless Network Connection Click Properties Connecting to a Wlan Setting Up and Using Networks Mobile Broadband or Wireless Wide Area Network Checking Your Dell Mobile Broadband CardConnecting to a Mobile Broadband Network Enabling/Disabling the Dell Mobile Broadband CardDell Wi-Fi Catcher Network Locator Microsoft Windows FirewallSetting Up and Using Networks Setting Up and Using Networks Using Multimedia Using MultimediaPlaying Media Copying Media DVD player includes the following basic buttonsHow to Copy Media Using Blank MediaHelpful Tips Media Type Read Write RewritableAdjusting the Picture Adjusting the VolumeMicrosoft Windows XP Operating System Microsoft Windows Vista Operating System Using Cards Card TypesExtended Cards Installing a PC Card or ExpressCardPC Card Removing a Card or Blank Using Cards Smart Card Securing Your ComputerSecurity Cable Lock Securing Your ComputerInstalling a Smart Card About Smart CardsPasswords About PasswordsUsing a Primary or System Password Using an Administrator PasswordUsing a Hard Drive Password Trusted Platform Module TPMSecurity Management Software Enabling the TPM FeatureEnable the TPM feature see Enabling the TPM Feature on Activating the Security Management SoftwareComputer Tracking Software Using the Security Management SoftwareIf Your Computer Is Lost or Stolen Securing Your Computer Dell Diagnostics TroubleshootingDell Technical Update Service When to Use the Dell DiagnosticsTroubleshooting Option Function Dell Diagnostics Main MenuTab Function Dell Support Utility Accessing the Dell Support UtilityClicking the Dell Support Icon Media drive problems Drive ProblemsDouble-Clicking the Dell Support Icon If you hear an unfamiliar scraping or grinding sound Mail, Modem, and Internet ProblemsHard drive problems Click the Tools tabClick the Start button and click Control Panel Error Messages Troubleshooting Select the program you want to remove Ieee 1394 Device Problems Keyboard Problems External Keyboard problemsComputer does not start up Lockups and Software ProblemsUnexpected characters Computer stops respondingSolid blue screen appears Memory ProblemsOther software problems Follow the instructions on the screenMobile Broadband Wireless Wide Area Network Network ProblemsWireless Local Area Network Wlan GeneralWindows taskbar. Ensure that the card is listed PC Card ProblemsIcon on the Windows Power Problems Ensuring Sufficient Power for Your Computer Printer ProblemsDocking Power Considerations No sound from integrated speakers Scanner ProblemsSound and Speaker Problems If your scanner is listed, Windows recognizes the scannerNo sound from external speakers Touch Pad or Mouse ProblemsNo sound from headphones Shut down the computer Disconnect the mouseIf the display is blank Video and Display ProblemsIf the display is difficult to read Picture quality If only part of the display is readableClick the Start button and then click Control Panel System Setup Program System Setup ProgramViewing the System Setup Screens OverviewChanging the Boot Sequence System Setup ScreensCommonly Used Options Changing Printer Modes Performing a One-Time BootChanging COM Ports 100 Drivers Reinstalling SoftwareWhat Is a Driver? Identifying Drivers102 Reinstalling Drivers and UtilitiesMicrosoft Windows XP 103 Microsoft Windows VistaUsing the Hardware Troubleshooter Tool Microsoft Windows XPMicrosoft Windows Vista Using Microsoft Windows System RestoreRestoring Your Operating System Click Next and follow the remaining on-screen promptsUsing the Operating System Media To reinstall Windows, you need the following items 107108 Recommended Tools Adding and Replacing PartsBefore You Begin Turning Off Your ComputerBefore Working Inside Your Computer 111 Hinge CoverKeyboard Hinge cover Plastic scribeScrews Keyboard tabs Palm rest Pull-tab 113 Internal Card With Bluetooth Wireless TechnologyCard cable Metal tab Coin-Cell Battery Memory Battery connector Coin-cell battery Mylar115 Memory module Dimm a 2 securing clips Securing clips 2 per connector 117Memory module cover 119 120 Wireless Local Area Network Wlan CardWlan card 121 Mobile Broadband Card 123 Mobile Broadband cardMobile Broadband card 2 metal securing tabs Subscriber Identity Module SIM Card 125Hard Drive SIM card Metal brackets127 Screws Hard driveRemoving Media Bay Devices Media BayFCM Flash Cache Module Optical drive129 Lift the card out of its connectorFCM card Antenna cables 130 FCM card131 Dell QuickSetDell QuickSet 132 Packing the Computer Traveling With Your ComputerIdentifying Your Computer Attach a name tag or business card to the computerTravel Tips Traveling by Air135 SpecificationsCore 136 137 Memory138 Keycaps139 Reduced under certain power-intensiveInformation on battery life ConditionsCmos active capacitive pixel-sensing 140Technology 141 Specifications Obtaining Assistance Technical Support and Customer ServiceGetting Help 143DellConnect Online Services Automated Order-Status Service Problems With Your OrderAutoTech Service 145Before You Call For customers in the United States, call 800-WWW-DELL Contacting Dell147 Visit support.dell.com Computer, Keyboard, and Display Cleaning Your ComputerAppendix Touch PadFloppy Drive MouseCDs and DVDs FCC Class B FCC Notice U.S. Only151 Macrovision Product Notice 153 GlossaryALS ambient light sensor 154 155 To bypass the processor Docking device See APR156 157 158 159 160 161 For this program162