Getting Help 143
Getting Help

Obtaining Assistance

If you experience a problem with your computer, you can complete the following steps to diagnose
and troubleshoot the problem:
1
See "Troubleshooting" on page75 for information and procedures that pertain to the problem your
computer is experiencing.
2
See "Dell Diagnostics" on page 75 for procedures on how to run Dell Diagnostics.
3
Fill out the "Diagnostics Checklist" on page147.
4
Use Dell's extensive suite of online services available at Dell Support (
support.dell.com
) for help
with installation and troubleshooting procedures. See "Online Services" on page144 for a more
extensive list of Dell Support online.
5
If the preceding steps have not resolved the problem, see "Contacting Dell" on page147.
NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with
any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route
the call directly to the proper support personnel. If you do not have an Express Service Code, open
the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the Dell Support, see "Technical Support and Customer Service" on
page143.
NOTE: Some of the following services are not always available in all locations outside the continental U.S.
Call your local Dell representative for information on availability.

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff
uses computer-based diagnostics to provide fast, accurate answers.
To contact Dell's support service, see "Before You Call" on page 146, and then see the contact
information for your region or go to support.dell.com.