DellConnect Online Services | Dell NY105 guide

DellConnect

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services on the following websites:

www.dell.com

www.dell.com/ap (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean countries)

www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

•Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only)

•Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com

la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only)

•Dell Marketing and Sales e-mail addresses apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only)

•Anonymous file transfer protocol (FTP) ftp.dell.com

Log in as user: anonymous, and use your e-mail address as your password.

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Getting Help

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Dell NY105 manual DellConnect Online Services

Contents

User’s Guide W . d e l l . c o m s u p p o r t . d e l l . c o m Model PP18L August NY105 Contents Configuring Power Management Settings Setting Display Resolution and Refresh RateSwapping Primary and Secondary Displays Contents Microsoft Windows Logo Key Functions Connecting a Network or Broadband Modem Cable Mobile Broadband or Wireless Wide Area NetworkWhat You Need to Establish a Wlan Connection Using a Primary or System Password Starting the Dell Diagnostics From Your Hard Drive Contents Mobile Broadband Wireless Wide Area Network Ensuring Sufficient Power for Your ComputerDouble-Clicking the Dell Support Icon If you hear an unfamiliar scraping or grinding sound Using the Hardware Troubleshooter Tool 104 Using Microsoft Windows System Restore 105If only part of the display is readable 101 Internal Card With Bluetooth Wireless Technology 113 Wireless Local Area Network Wlan Card 120109 Before Working Inside Your Computer 110 Technical Support and Customer Service 143 Returning Items for Warranty Repair or Credit 145143 144 Finding Information Support.dell.comFinding Information These labels are located on your computer Dell Support Website support.dell.com To view Dell QuickSet Help, right-click the QuickSet Icon in the Microsoft Windows taskbarFor more information on Dell QuickSet, see Dell QuickSet on About Your Computer Front ViewAbout Your Computer V I C E S T a T U S L I G H T S Solid orange The battery charge is critically low Y B O a R D S T a T U S L I G H T S Left Side View Flashing yellow Error Right Side View Back View T W O R K C O N N E C T O R RJ Connects USB devices, such as a mouse, keyboard, or printer About Your Computer Bottom View About Your Computer Transferring Information to a New Computer Microsoft Windows XPTo prepare the new computer for the file transfer Transferring Information to a New Computer Click Finished and restart the new computer Microsoft Windows Vista Easy Transfer Cable for Windows Vista Transferring Information to a New Computer Using a Battery Battery PerformanceUsing a Battery Checking the Battery Charge Dell QuickSet Battery MeterMicrosoft Windows Power Meter Charge Gauge Conserving Battery Power Low-Battery WarningCheck the Battery Health Power Management Modes Standby and Sleep ModeHibernate Mode Configuring Power Management Settings Charging the BatteryAccessing Power Options Properties Replacing the Battery Storing a Battery Battery Errors Using a Battery Using the Keyboard Using the KeyboardNumeric Keypad Key Combinations Battery Power ManagementDisplay Functions Microsoft Windows Logo Key Functions Touch Pad Changing the Track Stick Cap Customizing the Touch Pad and Track Stick Using the Display Adjusting BrightnessUsing the Ambient Light Sensor Using the Display Switching the Video Image Setting Display Resolution and Refresh Rate Dual Independent Display Mode Swapping Primary and Secondary Displays Setting Up and Using Networks Connecting a Network or Broadband Modem CableSetting Up and Using Networks Wireless Local Area Network Checking Your Wireless Network CardWhat You Need to Establish a Wlan Connection Click Next, and then follow the instructions in the wizard Right-clickWireless Network Connection Click Properties Connecting to a Wlan Setting Up and Using Networks Mobile Broadband or Wireless Wide Area Network Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Enabling/Disabling the Dell Mobile Broadband Card Dell Wi-Fi Catcher Network Locator Microsoft Windows Firewall Setting Up and Using Networks Setting Up and Using Networks Using Multimedia Using MultimediaPlaying Media Copying Media DVD player includes the following basic buttons How to Copy Media Using Blank Media Helpful Tips Media Type Read Write Rewritable Adjusting the Volume Adjusting the PictureMicrosoft Windows XP Operating System Microsoft Windows Vista Operating System Using Cards Card Types Installing a PC Card or ExpressCard Extended CardsPC Card Removing a Card or Blank Using Cards Securing Your Computer Security Cable LockSmart Card Securing Your Computer Installing a Smart Card About Smart Cards Passwords About Passwords Using a Primary or System Password Using an Administrator Password Using a Hard Drive Password Trusted Platform Module TPM Enabling the TPM Feature Enable the TPM feature see Enabling the TPM Feature onSecurity Management Software Activating the Security Management Software Using the Security Management Software Computer Tracking SoftwareIf Your Computer Is Lost or Stolen Securing Your Computer Troubleshooting Dell Technical Update ServiceDell Diagnostics When to Use the Dell Diagnostics Troubleshooting Dell Diagnostics Main Menu Option FunctionTab Function Accessing the Dell Support Utility Dell Support UtilityClicking the Dell Support Icon Drive Problems Media drive problemsDouble-Clicking the Dell Support Icon Mail, Modem, and Internet Problems Hard drive problemsIf you hear an unfamiliar scraping or grinding sound Click the Tools tab Click the Start button and click Control Panel Error Messages Troubleshooting Select the program you want to remove Ieee 1394 Device Problems Keyboard Problems External Keyboard problems Lockups and Software Problems Unexpected charactersComputer does not start up Computer stops responding Memory Problems Other software problemsSolid blue screen appears Follow the instructions on the screen Network Problems Wireless Local Area Network WlanMobile Broadband Wireless Wide Area Network General PC Card Problems Windows taskbar. Ensure that the card is listedIcon on the Windows Power Problems Printer Problems Ensuring Sufficient Power for Your ComputerDocking Power Considerations Scanner Problems Sound and Speaker ProblemsNo sound from integrated speakers If your scanner is listed, Windows recognizes the scanner Touch Pad or Mouse Problems No sound from headphonesNo sound from external speakers Shut down the computer Disconnect the mouse Video and Display Problems If the display is blankIf the display is difficult to read If only part of the display is readable Picture qualityClick the Start button and then click Control Panel System Setup Program Viewing the System Setup ScreensSystem Setup Program Overview System Setup Screens Changing the Boot SequenceCommonly Used Options Performing a One-Time Boot Changing Printer ModesChanging COM Ports 100 Reinstalling Software What Is a Driver?Drivers Identifying Drivers Reinstalling Drivers and Utilities 102Microsoft Windows XP 103 Microsoft Windows Vista Using the Hardware Troubleshooter Tool Microsoft Windows XP Using Microsoft Windows System Restore Restoring Your Operating SystemMicrosoft Windows Vista Click Next and follow the remaining on-screen prompts Using the Operating System Media To reinstall Windows, you need the following items 107 108 Adding and Replacing Parts Before You BeginRecommended Tools Turning Off Your Computer Before Working Inside Your Computer Hinge Cover Keyboard111 Hinge cover Plastic scribe Screws Keyboard tabs Palm rest Pull-tab Internal Card With Bluetooth Wireless Technology 113Card cable Metal tab Coin-Cell Battery Battery connector Coin-cell battery Mylar Memory115 Memory module Dimm a 2 securing clips Securing clips 2 per connector 117 Memory module cover 119 Wireless Local Area Network Wlan Card 120Wlan card 121 Mobile Broadband Card 123 Mobile Broadband card Mobile Broadband card 2 metal securing tabs Subscriber Identity Module SIM Card 125 Hard Drive SIM card Metal brackets 127 Screws Hard drive Media Bay FCM Flash Cache ModuleRemoving Media Bay Devices Optical drive Lift the card out of its connector 129FCM card Antenna cables 130 FCM card Dell QuickSet 131Dell QuickSet 132 Traveling With Your Computer Identifying Your ComputerPacking the Computer Attach a name tag or business card to the computer Travel Tips Traveling by Air Specifications 135Core 136 137 Memory 138 Keycaps Reduced under certain power-intensive Information on battery life139 Conditions 140 Cmos active capacitive pixel-sensingTechnology 141 Specifications Technical Support and Customer Service Getting HelpObtaining Assistance 143 DellConnect Online Services Problems With Your Order AutoTech ServiceAutomated Order-Status Service 145 Before You Call Contacting Dell For customers in the United States, call 800-WWW-DELL147 Visit support.dell.com Cleaning Your Computer AppendixComputer, Keyboard, and Display Touch Pad Mouse Floppy DriveCDs and DVDs FCC Notice U.S. Only FCC Class B151 Macrovision Product Notice Glossary 153ALS ambient light sensor 154 155 To bypass the processor Docking device See APR 156 157 158 159 160 161 For this program 162