Dell NY105 Double-Clicking the Dell Support Icon, Program stops responding or crashes repeatedly

Starting the Dell Diagnostics from the Drivers and Utilities Media . . . .	76
Dell Diagnostics Main Menu	77
Dell Support Utility	78
Accessing the Dell Support Utility	78
Clicking the Dell Support Icon	78
Double-Clicking the Dell Support Icon	79
Drive Problems	79
Media drive problems	79
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray	80
If you hear an unfamiliar scraping or grinding sound	80
Hard drive problems	80
E-Mail, Modem, and Internet Problems	80
Error Messages	82
IEEE 1394 Device Problems	85
Keyboard Problems	86
External Keyboard problems	86
Unexpected characters	87
Lockups and Software Problems	87
The computer does not start up	87
The computer stops responding	87
A program stops responding or crashes repeatedly	87
A program is designed for an earlier Microsoft® Windows® operating system 87
A solid blue screen appears	88
Other software problems	88
Memory Problems	88
Network Problems	89
General	89
Wireless Local Area Network (WLAN)	89
Mobile Broadband (Wireless Wide Area Network)	89
PC Card Problems	90
Power Problems	91
Ensuring Sufficient Power for Your Computer	92
Docking Power Considerations	92
Printer Problems	92

Contents

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