Dell NY105 Before You Call

146 Getting Help
Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and
returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone
system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom
of your computer).
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 147). If possible,
turn on your computer before you call Dell for assistance and call from a telephone at or near the
computer. You may be asked to type some commands at the keyboard, relay detailed information during
operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the
computer documentation is available.
CAUTION: Before working inside your computer, follow the safety instructions in your Product Information
Guide.