Dell NY105 manual Mail, Modem, and Internet Problems, Hard drive problems, Click the Tools tab

Problems writing to a CD/DVD-RW drive

C L O S E O T H E R P R O G R A M S — The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD- RW.

TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A CD/DVD - RW D I S C — Search for the

keyword standby in the Windows Help and Support Center for information on power management modes. To access the Help and Support Center, click Start→Help and Support.

C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — See the help files for your media creation software.

If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray

1Ensure that the computer is shut down.

2Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected.

3Gently pull out the tray until it stops.

If you hear an unfamiliar scraping or grinding sound

•Ensure that the sound is not caused by the program that is running.

•Ensure that the disk or disc is inserted properly.

Hard drive problems

A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive may prevent the operating

system from starting. Try allowing the computer to return to room temperature before turning it on.

R U N C H E C K D I S K —

1Click the Start button and click My Computer.

2Right-click Local Disk C:.

3Click Properties.

4Click the Tools tab.

5Under Error-checking, click Check Now.

6Click Scan for and attempt recovery of bad sectors.

7Click Start.

E-Mail, Modem, and Internet Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 147) as you complete these checks.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

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Troubleshooting