| • Enter the Express Service Code to direct your call when contacting |
| technical support. |
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• Solutions — Troubleshooting hints and tips, articles from | Dell Support Website — support.dell.com |
technicians, and online courses, frequently asked questions |
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• Community — Online discussion with other Dell customers |
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• Upgrades — Upgrade information for components, such as |
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memory, the hard drive, and the operating system | NOTE: Select your region or business segment to view the appropriate support |
• Customer Care — Contact information, service call and order | |
status, warranty, and repair information | site. |
•Service and support — Service call status and support history, service contract, online discussions with technical support
•Reference — Computer documentation, details on my computer configuration, product specifications, and white papers
•Downloads — Certified drivers, patches, and software updates
•Notebook System Software (NSS)— If you reinstall the operating system for your computer, you should also reinstall the NSS utility. NSS provides critical updates for your operating system and support for Dell™
| To download Notebook System Software: |
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| 1. | Go to support.dell.com, select your region or business segment, and | ||
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| enter your Service Tag. |
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| 2. | Select Drivers & Downloads and click Go. |
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| 3. | Click your operating system and search for the keyword Notebook System | ||
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| Software. |
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| NOTE: The support.dell.com user interface may vary depending on your | |||
| selections. |
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• Software upgrades and troubleshooting hints — Frequently asked | Dell Support Utility |
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questions, hot topics, and general health of your computing |
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environment | The Dell Support Utility is an automated upgrade and notification system installed | |||
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| on your computer. This support provides | |||
| computing environment, software updates, and relevant | |||
| information. Access the Dell Support Utility from the | icon in the taskbar. For | ||
| more information, see Dell Support Utility. |
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• How to use Windows XP | Windows Help and Support Center |
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• How to work with programs and files |
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• How to personalize my desktop | 1. | Click the Start button and click Help and Support. | ||
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| 2. | Type a word or phrase that describes your problem and click the arrow | ||
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| icon. |
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| 3. | Click the topic that describes your problem. |
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| 4. | Follow the instructions on the screen. |
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• Information on network activity, the Power Management Wizard, | Dell QuickSet Help |
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hotkeys, and other items controlled by Dell QuickSet |
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| To view Dell QuickSet Help, | icon in the Microsoft® Windows® | ||
| taskbar. |
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• How to reinstall my operating system | Operating System CD |
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| NOTE: The Operating System CD may be optional and may not ship with your | |||
| computer. |
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| The operating system is already installed on your computer. To reinstall your | |||
| operating system, use the Operating System CD. See Reinstalling Microsoft® | |||
| Windows® XP. |
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