Sound and Speaker Problems

No sound from the integrated speaker

No sound from external speakers

Unlockthescanner— Ensure that your scanner is unlocked if it has a locking tab or button.
Restart the computer and try the scanner again
Checkthecableconnections—
lSee the scanner documentation for cable connection information.
lEnsure that the scanner cables are securely connected to the scanner and the computer.
VerifythatthescannerisrecognizedbyMicrosoftWindows—
1. Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2. Click Scanners and Cameras.
If your scanner is listed, Windows recognizes the scanner.
Reinstallthescannerdriver— See the scanner documentation for instructions.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Adjust the Windows volume control — Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is
turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion.
Adjust the volume using keyboard shortcuts — Press <Fn><End> to disable (mute) or reenable the integrated speaker.
Reinstall the sound (audio) driver — See "Reinstalling Drivers and Utilities."
NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that you did not
turn the player volume down or off.
Ensurethatthesubwooferandthespeakersareturnedon— See the setup diagram supplied with the speakers. If your speakers have
volume controls, adjust the volume, bass, or treble to eliminate distortion.
AdjusttheWindowsvolumecontrol— Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the
volume is turned up and that the sound is not muted.
Disconnectheadphonesfromtheheadphoneconnector— Sound from the speakers is automatically disabled when headphones are
connected to the computer's front-panel headphone connector.
Testtheelectricaloutlet— Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Eliminatepossibleinterference— Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.
Reinstall the audio driver.