Dell D410, PP06S Drive Problems

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Drive Problems
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CD and DVD drive problems
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Problems writing to a CD/DVD-RW drive
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If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
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If you hear an unfamiliar scraping or grinding sound
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
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Ensure that Microsoft®Windows® recognizesthedrive— Click the Start button and click My Computer. If the floppy, CD, or DVD drive is
not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
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Testthedrive—
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lInsert another floppy, CD, or DVD to eliminate the possibility that the original one is defective.
lInsert a bootable floppy and restart the computer.
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Cleanthedriveordisk— See "Cleaning Your Computer."
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Ensure that the CD is snapped onto the spindle
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Check the cable connections
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Check for hardware incompatibilities
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Run the Dell Diagnostics
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
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Closeotherprograms— The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error
occurs. Try closing all programs before you write to the CD/DVD-RW.
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Turn off Standby mode in Windows before writing to a CD/DVD-RWdisc— See Power Management Modes or search for the keyword
standby in the Windows Help and Support Center for information on power management modes.
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Change the write speed to a slower rate — See the help files for your CD or DVD creation software.
1. Ensure that the computer is shut down.
2. Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected.
3. Gently pull out the tray until it stops.
lEnsure that the sound is not caused by the program that is running.