Enterasys Networks 3000 D

RoamAbout Access Point 3000 Hardware Installation Guide D-1

Checkthefollowingitemsbeforecontactingtechnicalsupport.

1. Ifwirelessclientscannotaccessthenetwork,checkthefollowing:

a. BesuretheaccesspointandthewirelessclientsareconfiguredwiththesameServiceSet

ID(SSID).

b. Ifauthenticationorencryptionareenabled,ensurethatthewirelessclientsareproperly

configuredwiththeappropriateauthenticationorencryptionkeys.

c. IfauthenticationisbeingperformedthroughaRADIUSserver,ensurethattheclientsare

properlyconfiguredontheRADIUSserver.

d. IfauthenticationisbeingperformedthroughIEEE802.1x,besurethewirelessusershave

installedandproperlyconfigured802.1xclientsoftware.

e. IfMACaddressfilteringisenabled,besuretheclient’saddressisincludedinthelocal

filteringdatabaseorontheRADIUSserverdatabase.

f. Ifthewirelessclientsareroamingbetweenaccesspoints,makesurethatalltheaccess

pointsandwirelessdevicesintheExtendedServiceSet(ESS)areconfiguredtothesame

SSID,andauthenticationmethod.

2. IftheaccesspointcannotbeconfiguredusingTelne t,aWebbrowser,orSNMPsoftware:

a. BesuretohaveconfiguredtheaccesspointwithavalidIPaddress,subnetmaskand

defaultgateway.

b. IfVLANsareenabledontheaccesspoint,themanagementstationshouldbeconfigured

tosendtaggedframeswithaVLANIDthatmatchestheaccesspoint’snativeVLAN.

However,tomanagetheaccesspointfromawirelessclient,theAPManagementFilter

shouldbedisabled.RefertotheRoamAboutAccessPoint3000ConfigurationGuideformore

information.

c. CheckthatyouhaveavalidnetworkconnectiontotheaccesspointandthattheEthernet

portorthewirelessinterfacethatyouareusinghasnotbeendisabled.

d. IfyouareconnectingtotheaccesspointthroughthewiredEthernetinterface,checkthe

networkcablingbetweenthemanagementstationandtheaccesspoint.Ifyouare

connectingtotheaccesspointfromawirelessclient,ensurethatyouhaveavalid

connectiontotheaccesspoint.

e. IfyoucannotconnectusingTelne t,youmayhaveexceededthemaximumnumberof

concurrentTelne tsessionspermitted(forexample,foursessions).Tryconnectingagainat

alatertime.