Getting Help
•A description of any action(s) already taken to resolve the problem (for example, changing mode switches, rebooting the unit, and so forth)
•The serial and revision numbers of all involved Enterasys Networks products in the network
•A description of your network environment (such as layout, cable type, and so forth)
•Network load and frame size at the time of trouble (if known)
•The device history (for example, have you returned the device before, is this a recurring problem, and so forth)
•Any previous Return Material Authorization (RMA) numbers
