7Solving Problems
This chapter gives you the basics for diagnosing and solving problems with your EPSON Stylus Scan.
note:
It’s a good idea to
check EPSON’s web site periodically for possible updates to your drivers. Visit http://support.epson.com and check the section for your product to see if there is a new driver available, free of charge, for downloading to your computer. Download instructions are posted for your convenience.
■First see “Diagnosing Problems” to help determine what the cause of the problem may be.
■Then see “Problems and Solutions” on page 137 for solutions to common setup and software problems.
Diagnosing Problems
You can diagnose most problems by checking the LCD panel for a message. The Error light may also flash or come on.
If a problem occurs while you’re printing, you’ll see an error message in the progress window on your computer (Windows only). It may also be helpful to try running a printer check; see page 135 for instructions.
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| Follow these guidelines when you see an error message in the |
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| LCD panel: |
| Message |
| Problem and Solution |
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| Printer Error |
| An unknown printer error has occurred. Turn off the EPSON |
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| Stylus Scan and contact your dealer. |
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| Call Service |
| The used ink tank is full. Turn off the EPSON Stylus Scan and |
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| contact your dealer. |
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| Scanner Error |
| The transportation lock may be locked or the fluorescent lamp |
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| may need to be replaced. Make sure the transportation lock is |
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| in the unlocked position, and then turn the EPSON |
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| Stylus Scan off and back on. If it still doesn’t operate properly, |
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| contact your dealer. |
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Solving Problems 133