Where To Get Help

 

If you need help with your EPSON Stylus Scan or its drivers,

 

see the contact information below. For help with Smart Panel,

 

WinFax, FAXstf, Adobe PhotoDeluxe, or eFax, see page 155 for

 

contact information.

 

EPSON Technical Support

 

EPSON provides technical assistance 24 hours a day through

 

the electronic support services and automated telephone services

 

listed in the following table:

 

 

Service

Access

 

 

World Wide Web

From the Internet, you can reach EPSON Support at

 

http://support.epson.com. At this site, you can download

 

drivers and other files, look at documentation such as

 

product brochures and user manuals, and access

 

troubleshooting information.

 

 

EPSON Internet FTP Site

If you have Internet FTP capability, use your Web browser (or

 

other software for FTP downloading) to log onto

 

ftp.epson.com with the user name anonymous and your

 

e-mail address as the password.

 

 

EPSON E-MAIL Technical

To receive technical advice through e-mail, go to

Support

http://support.epson.com and complete the form under

 

the troubleshooting tab, as requested.

 

 

Automated Telephone

A variety of automated help services are available 24 hours

Services

a day, seven days a week. To use these services, you must

 

have a touch tone telephone and call (800) 922-8911.

 

 

 

To speak directly to a technical support representative, dial:

 

U.S.: (562) 276-4382, 6 AM to 8 PM, Pacific Time,

 

Monday through Friday and 7 AM to 4 PM, Saturday. Toll

 

or long distance charges may apply.

 

Canada: (905) 709-2567, 6 AM to 6 PM, Pacific Time,

 

Monday through Friday. Toll or long distance charges may

 

apply.

154Solving Problems