Epson 8000 Troubleshooting

Chapter 7

Troubleshooting

Problems and Solutions ..............................................	7-2
Power Supply ..........................................................	7-3
Printing ...................................................................	7-4
Paper Handling ........................................................	7-13
Options ...................................................................	7-18

Troubleshooting 7-1

Contents

Page Page Page FCC COMPLIANCE STATEMENT FOR AMERICAN USERS WARNING IlWORTANT SAFETY INSTRUCTIONS puih Contents Page Chapter 9 Command Summary 9-l Commands in Numerical Order IBM Emulation Mode Commands Arranged by Topic AppendixA - l About This Manual CAUTIONS must be followed to ensure that your printer operates correctly provides product and Customer Care Centers 1-800-922-8911 for the following: •The location of the nearest Epson dealer Introduction Compatibility with the FX-850/1050and DFX-5000 ,printers following with your DFX-8000 Page Page Setting Up the Printer Unpacking the Printer Setting Up Page Page Page Page Choosing a Place for the Printer Page Assembling the Printer Installing the ribbon cartridge Page Page Page Testing the Printer Page Running the self test Page Page Page Page While d o w n the L I N E FEED FORM FEED POWERandPAPER OUT on LINE FEED/LOAD FRONT/REAR LINE Note: 16.Turn off the printer off. can damage the printer Here are parts of typical self test printouts: High-speeddraft mode Normal draft mode pitch Normal Solving any self test problems LINE FEED ProblemSolution ABCD Connecting the Printer to Your Computer has parallel interface built-inserial interface each Page Page Page The serial interface Page Page Page Page Setting Up Your Application Software Page Paper Handling Using the Two-Tractor System Positioning the paper supply Make sure that your stack of printed Loading paper onto the front tractor Page Page Page Page POWER PAPER OUT the PAPER SELECT and then the FRONT/REAR Loading paper onto the rear tractor Page Page Page Page Page Page 14.Check the PAPER SELECT indicator to see which tractor is s e l e cCt eU 11’ the rear tractor arrow is lit up, press the button to load the paper If the front tractor arrow is lit up, make sure printer is off line and then press the Page Switching between Front and Rear Tractors with the FRONT/REAR FORM. FEED arrow Page Page Page Changing the Paper the FORM FEED 2-24 Paper Handling have a Always Page Page Page Printing on Special Paper When you print on multi-part top the section on Page Page use the TEAR OFF, FRONT/REAR MICRO FEED Although the TEAR OFF press the FORM FEED Page Using the Printer Operating the Control Panel READY PAPER OUT (red) ON LINE (green) TEAR OFF (green) TOP OF FORM (green) PAPER SELECT (red/green) When the TEAR OFF finishes use the TEAR OFF two MICRO FEED TOP OF FORM Other control panel f@ures gives Setting the DIP Switches are done Changing a DIP switch setting Using the Printer Page Page The DIP switch tables DIP Switch International character set 3-12Using the Printer Interface/Parity selection Baud rate selection DIP switch functions in IBM emulation mode IBM emulation mode character tables section describes the different you can control with the printer’s Slashed zero Note: High-speed draft mode is available only for cpi printing. Also, underlining and double-wide Page Page Length Skip Over Perforation printed page command. See the Command Summary in Chapter •0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTU Page Using the Paper Memory Feature TEAR OFF, FRONT/REAR Saving paper format Note: Be sure to remember or write down the memory area you use for Use DIP switch Turn on DIP and turn off DIP the printer you want to save information for Hold down both printer beeps and goes off line Page Page Page TOP FORM the MICRO FEED the TOP OF FORM when that Page from memory on the Page Adjusting the Top of Form Position not TOP OF FORM light goes TOP OF MICRO RED shows you where the the printer TOP OF FORM light TOP OF FORM light is Adjusting the Printing Position Page Page Using Short Tear-Off You can top TEAR OFF light is tear-off edge at the same time.) than one Selecting Typestyles Character fonts off !"#6%&'0$+,-./0123456789:~~~~~?~~EC~EFGHIJ just 3-44Using the Printer Character spacing printer’s fit on a line, which is useful for T h i s i s 10 cpi p r i n t i n g T h i s This is condensed 10 cpi printin& This is 12 cpi printing Selecting an International Character Set 0 U.S.A. ~$oc\In‘cI 6 Italy#$@*\6ntiAbbi Page Choosing a Character Table o*+, - - /U12345678~:;cr=~?~BCDE~HIJKLMNO PQRSTUVWXl?ZT\J*, 'abcdefghijklmnopqrstuvw Page Data Dump Mode .e.R..t..e..P To turn off data dump mode, press the 3-52Using the Printer Page Software and Graphics Enhancing Your Printing ina$ so that you can 3.) Character spacing This is 10 cpi printing This is proportional printing Character size special efkcta and emphasis Page Page Selecting typestyles with Master Select many 4-8 Software andGraphics Page Graphics The print head ewh the eight pins section, you usethe ,*Geriri&‘b#km shiM W&y ,only. the top qnd.bott?m and I, and send The graphics commands graphics Optian 4-14 Software and Graphics Page Printing taller pattm 110) 4-16Software and Graphics Desigming your owe graphics you in Page Individual graphics commands indiv@ual as the ESC * co&arid, %ut They irie’shown below: The reassignment command Page Userdefined Characters user-defined graphics pattern. In this mode, you treat the printer as if it had single column of nine heavy line Once the -character planned on the grid, you simply add pin values for each column together, just as you do for last The following character definition program should help make this clear: Sped&ngthewid&andheight 2. If the character uses the top eight pins, add •start with al •subtract 2 for two blank columns on the left, giving al •add 32 for two blank columns on the left, giving al •add 128 to print with the top eight pins, so that al If you ESC:O n Page Using the Printer Options Pull Tractor Installing the pull tractor 5-2Using the Printer Options Using cover Holding the notches with when you using the pull pull Us@ the pull tractor with the front tractor Page Page Page described Page Page shaft so that Page Page Page the top cover and cross-head screwdriver came with the pull tractor Page Paper Cutter Page Page Then dose the OFF the host Page Page Page Removing the paper cutter Page Page Page Interface Boards Choosing an interface Compatible interfaces Installing an intirface board the DIP switches in Chapter 5-34 Using the Printer Options Page Page Page Page #8143 New Serial interface board 19,200 Maintenance Cleaning the Printer Keep Replacing the Ribbon CAUTION: over Page 8. Close the top cover 6-8 Maintenance Transporting the Printer Page Page Page Troubleshooting Problems and Solutions Power supply Paper handling 7-2 Troubleshooting Power Supply Zight again The power switch is off. Turn on the switch Printing Page Page of characters characters set Serif italic Iine Page Page Page perforation is center of Vertical set programs. In data Paper Handling Problem Solution LINE FEED/LOAD then try to Page Page The printer does not feed continuous paper properly (continued) The top of form position shifts slightly when you print several pages See pages 3-17, 9-13and 7-16 Troubleshooting FRONT/REAR FRONT/REAR load tractor feed Options The printout contains Skip over perforation may be set. Turn off regular gaps.DIP switch 3-3. See page fall in the center of Problemsolution FEED or LINE ITED FDRM FEED LINE FEED button to feed the paper, be sure Wprinter is off line (the ON LINE The paper cutter is Page Technical Specifications Printing 8-2 Technical Specifications Input bufkr: fonts: Characters: Paper Paper type: uuu w Paper width and length: Paper weight: Paper thickness: Printable area: Overlapping multi-partforms: t-i of copies: Mechanical Paper feed methods: Ribbon: MCBF: Electrical Voltage: Rated current: Power consumption: Frequency: Interface Specifications 8-12Technical Specifications Page Page Serial interface Data Jomat: Data word length : Baud rate: Signal level: 8-16 Technical Specifications Initition Default settings Page Command Summary Using the Command Summary l-4 manual also sumy Control key chart 9-4 Command Summary Commands in Numerical Order numbers are the same, the command is the same in only in the Epson ESUP mode section Hex Delcrbtion 9-6Command Summary Page 9-8 Command Summary Epson ESC/P Commands Arranged by Topic Printer operation Page Page Data control Vertical motion Summary Page Command Summary Page Page Page must ESCl ESC Q ESC $ Set Absolute Print Position ASCII code: ESC $ nl n2 Decimal:27 36 nl n2 Hexadecimal: 1B 24 n7 n2 Page Overall printing style Page Print size and character width SI!%hctCon&dMode so Page Print enhmcmt Page Page Page ESCa 9"7 performed or FF Character tables Page characters Page Page Page Page IBM Emulation Mode Commands Arranged by Topic in IBM emulation and Epson ESCJP Commands that duplicate Epson ESUP commands Printer operation: BEL, DCl, DC3, ESC U amdablt Commands that differ from Epson ,ESC/P commands Rinttr ojrwation: Vertical motion: Page Page This command allows setting of up to 28 horizontal tabs, which are entered as eight The tab positions change if the does not affect the tab positions Restore Default Tab Settings Page Page Page Page Print One Character from Symbol Set ESC If C is the total number of characters to be defined nl = BMOD256 n2= INT(B/256) n3 = 20 in all cases Page Proportional Width Table Appendix A-3 wii Appendix A-5 Character Tables A-6Appendix Page Page 1 DC1 ! 1AQaq In IBM mode swdd set binary Page mode patterns A method of printing in which each letter ox symbol is formed by a Printing in which each character is twice as tall as normal Printing in which each character is twice its normal width One of three print less dots per In pxintex terminology, a form normally refers to a page FRONT/REAR button A control panel button that lets you switch tractors automatically See memory serial interface transmits data one bit at a time linefeed A control code that advances the paper one line space LINE FEED/LOAD button near letter quality (NLQ) Three number systems are commonly used with printers: ’be expressed by a two-digithex number button controls the printer’s on line/off line paper bail the PAPER OUT parallel interface platen Your printer proportional printing Glossary GL-9 TEAR OFF button tear-off position Glossary GL-11 Index Computer, connecting to, l-26-35 Computer, connecting to setting with software command, 9-26 Connecting to computer panel 4-27-28 Copy mode, 2-29 Country. See International switches serial LINE FEED/LOAD button, 3-4, 3-5 Line spacing, 9-15-17 ON LINE, button, 3-4 light l-27-30 a-11-14 Parity, 3-13 Parity Parts, printer, see the inside of the back cover of this ‘manual TEAR OFF, button, 3-4, 3-5 light, 3-2 TOP OF FORM, button, 3-4, 3-5 light, 3-2 Index Page Page Commands Arranged by Topic Page Page DIP Switch Settings