Epson LQ-1150 Contacting Customer Support

* Alternate Graphic Mode

Bar code:

ESC [f, ESC [p

Download:

Download command is not provided.

Contacting Customer Support

If your EPSON product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

Customer support will be able to help you much more quickly if you give them the following information.

❏Product serial number

(The serial number label is usually on the back of the product.)

❏Product model

❏Product software version

(Click About, Version Info, or similar button in the product software.)

❏Brand and model of your computer

❏Your computer operating system name and version

❏Names and versions of the software applications you normally use with your product

A-18

Contents

Page Control Panel Buttons and Lights 24-PinDot Matrix Printer User’s Guide Page Contents Chapter 3 Using the Printer Software Chapter 4 Troubleshooting When you use the cut-sheetfeeder continuous paper does not feed properly Appendix A Index Getting to Know Your Printer Important Safety Instructions Hot Parts Caution Symbol ENERGY STAR® Compliance Setting Up the Printer Unpacking the Printer Note: cCaution: Choosing a place for the printer Page Assembling the Printer Installing the paper-feedknob Attaching the paper supports Plugging in the printer Installing or replacing the ribbon cartridge Page Page Page Page Running the Self Test Page 4. Slide a sheet of paper down firmly between the edge guides until it meets resistance. The printer loads the sheet automatically and begins printing the self test 5.To stop printing temporarily, press the PAUSE button To end the self test, make sure the printer is not printing. Press Connecting the Printer to Your Computer Connect your computer to the desired interface as described below Using the parallel interface 1. Turn off both the computer and the printer Page Using the serial interface Page Installing the Printer Software Installing the software in Windows Me, 98, 95 2000, or NT Cancel ❏Installation time varies depending on your computer Insert the printer software For DOS programs Using the Printer Using the Control Panel Selecting a built-infont Hold down the Pause Tear Off (Pitch/Font) About Your Printer’s Default Settings 2-4 Using the Printer Page length for tractor Skip over perforation Auto tear off Auto line feed Print direction Software 0 slash High speed draft I/F (interface) mode Auto I/F (interface) wait time Baud rate Parity Data length Parallel I/F bidirectional mode Packet mode Character table International character set for Italic table Font Auto CR (carriage return) Manual feed wait time Buzzer (beeper) Roll paper Printing on Continuous Paper Printing with the push tractor Page Page Page Removing a printed document from the push tractor Follow these steps to remove the printed document: 1. Make sure the Tear Off (Pitch/Font) lights are flashing Open the paper guide cover, then tear off the printed document using the Switching back to single sheets Printing with the pull tractor Page Page Page Page Adjusting the top-of-formposition Page Advancing the paper to the tear-offedge Advancing the paper to the tear-offposition automatically Adjusting the tear-offposition Page Printing on Single Sheets You can load single-sheetpaper one sheet at a time using the paper guide of the printer. Your single-sheetpaper may be from 148 to 420 mm (5.8 to 16.5 inches) wide For detailed specifications on the types of Printing on Special Paper Adjusting the paper-thicknesslever Follow these steps to adjust the paper thickness setting: Page Multipart forms Labels Page Cards Installing and Using Options Cut-sheetfeeder Page Page Page Pull tractor unit Page Roll paper holder The optional roll paper holder (#8310) allows you to use your printer with 8.5-inchroll paper like that used with telex machines This option is not available in all countries Follow these steps to install and use the roll paper holder: Page Print server Page Using the Printer Software Using the Printer Driver with Windows Me, 98, and Accessing the printer driver from Windows applications Follow these steps to access the printer driver from a Windows application: Page Accessing the printer driver from the Start menu Changing the printer driver settings Using the Printer Driver with Windows 2000 and NT Page Page Page Page Page Printer Driver Settings Overview The printer settings are shown below The monitoring settings are shown below 3-12 Using the Printer Software About the EPSON Status Monitor 3 Utility The EPSON Status Monitor 3 utility is available only when: ❏Your system is configured to support bidirectional communication Setting up EPSON Status Monitor Follow these steps to setup EPSON Status Monitor 3: Monitoring Preferences 3. The following settings are available: Click the Default button to revert all items to the default settings 3-14 Using the Printer Software Accessing EPSON Status Monitor Page Troubleshooting Using the Error Indicators 4-2 Troubleshooting Page Problems and Solutions Power Supply Power is not being supplied The lights on the control panel do not go on Printing The printer does not print The PAUSE light is off but nothing is printed PAUSE The Paper Out light is on and the printer beeps three times The print is faint or uneven Printed characters have parts missing at the bottom The printout is faint Dots are missing in printed characters or graphics A line of dots is missing in the printout Dots are missing in random positions Printed characters are not what you expected The typestyles or characters you sent with your software did not print The print position is not what you expected Page length does not match the length of the paper Regular gaps occur in the printout Paper Handling Single sheets do not feed properly Paper does not feed Paper feeding is crooked or the paper jams Paper does not eject completely The paper does not eject properly Options When you use the cut-sheetfeeder, the paper does not feed properly The paper does not feed Two or more sheets feed at one time The paper feed is crooked One page of printing has spread to two pages The desired paper type does not load Paper feed is crooked or the paper jams Appendix A Cleaning the Printer Follow these steps to clean your printer: 1.Remove any paper loaded in the printer. Make sure the printer is turned off ❏Do not use a hard or abrasive brush Transporting the Printer wWarning: Printer Specifications Mechanical Page Electronic Electrical Environmental Paper Single sheets (standard): paper guide and cut-sheetfeeder entry Single-sheetmultipart forms: paper guide entry Envelopes: paper guide entry Card: paper guide entry Continuous paper (standard and multipart): rear and bottom entry Labels: bottom entry Roll paper: rear entry with optional roll paper holder Printable area Page Page Page Paper alignment Command Lists EPSON ESC/P2 control codes IBM PPDS emulation control codes Contacting Customer Support World Wide Web (www.epson.co.in) Epson India Head Office - Bangalore: Epson India Regional Offices: Page Index Numerics IN-1 IN-2 IN-3 Printer Parts