Dots are missing in printed characters or graphicsA line of dots is missing in the printout.

The print head is damaged. Stop printing and contact your dealer to have the print head replaced.

Dots are missing in random positions.

Either there is too much slack in the ribbon or the ribbon has come

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loose. Reinstall the ribbon cartridge as described in “Installing or

replacing the ribbon cartridge” on page 1-8.

Printed characters are not what you expectedThe typestyles or characters you sent with your software did not print.

The software may not be properly configured. Check that the software is correctly configured for your printer. For instructions, see Chapter 3, “Using the Printer Software.”

The font selected on the control panel does not print.

Your software may be overriding your control panel setting. Check the font setting in your application software.

Troubleshooting 4-7