Chapter 4

Troubleshooting

Using the Error Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 Power is not being supplied . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-54 The printer does not print . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

The print is faint or uneven. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 Dots are missing in printed characters or graphics. . . . . . . 4-7 Printed characters are not what you expected . . . . . . . . . . . 4-7 The print position is not what you expected . . . . . . . . . . . . 4-8

Paper Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 Single sheets do not feed properly. . . . . . . . . . . . . . . . . . . . . 4-9 Continuous paper does not feed properly . . . . . . . . . . . . . . 4-9

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11 When you use the cut-sheet feeder,

the paper does not feed properly. . . . . . . . . . . . . . . . . . . . 4-11 Switching between the cut-sheet feeder and

the push tractor does not work properly . . . . . . . . . . . . . 4-12 Using the pull tractor with the push tractor,

continuous paper does not feed properly . . . . . . . . . . . . 4-12

Troubleshooting 4-1