| Solving Problems 179 |
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Problem | Solution |
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Your print has gaps or | ◗ Check the expiration date printed on each of the ink cartridges. If the |
appears faint. | cartridge is too old, replace it as described on page 153. |
| ◗ Make sure the Media Type setting in the printer software is correct. |
| ◗ Run a nozzle check and cleaning cycle (see page 148). |
| ◗ Check the ink indicators and light and replace ink cartridges if your ink supply |
| is low, as described on page 153. (If you replace ink cartridges with the |
| printer turned off, the ink indicators will not be accurate.) |
| ◗ The paper thickness setting is not correct for your paper. Use your printer |
| software (page 94 for Mac OS X or page 126 for Windows) to choose the |
| correct setting. When you’re done printing with a custom paper |
| configuration, be sure to return the setting to standard (STD). |
| ◗ The PLATEN GAP setting is too wide. Use the menu system to change the |
| setting to STANDARD, or to NARROW if printing on very thin paper. See |
| page 75 for instructions. |
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Your print appears blurry or | ◗ Make sure the Media Type setting in the printer software is correct. |
smeared. | ◗ If you’re printing on |
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| thickness setting, drying time, or color density. Use your printer software |
| (page 94 for Mac OS X or page 126 for Windows) to choose the correct |
| setting. When you’re done printing with a custom paper configuration, be |
| sure to return the setting to standard (STD). |
| ◗ Your paper doesn’t meet the required specifications or wasn’t stored in a |
| dry, |
| ◗ If you’re using cut sheet media, make sure the printable side is |
| ◗ Ink has leaked into the paper path. Wipe the paper path area of the printer |
| with a soft, clean cloth. See page 165 for cleaning instructions. |
| ◗ Turn off the High Speed setting. |
| ◗ The PLATEN GAP setting is too narrow. Use the control panel to change the |
| setting to WIDE, WIDER, or WIDEST. See page 75 for instructions. |
| ◗ Run a nozzle check and cleaning cycle (see page 148). |
| ◗ You may need to uninstall and reinstall the printer driver (see page 187). |
| ◗ If ink is smeared on the back of your print, make sure PAPER SIZE CHECK is |
| ON in the control panel menu. This prevents printing beyond the edge of the |
| paper and soiling the inside of the printer. |
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