Epson SP7890K3, SP9890K3 manual Solving Miscellaneous Printing Problems

	Solving Problems 181
Problem	Solution
Nothing prints.	◗ Turn off the printer and computer. Make sure the interface cable is securely
	plugged in. Then restart the printer and computer.
	◗ Make sure the interface cable meets the requirements; see page 13 or 14.
	◗ The printer port setting doesn’t match the printer connection port
	(Windows).
	Windows 8.x: Navigate to the Apps or All Apps screen. Select Control
	Panel > Hardware and Sound > Devices and Printers. Right-click the icon
	for your printer, then select Properties or Printer Properties. Click the Ports
	tab and make sure your printer port is selected.
	Windows 7 and Windows Vista: Click > Control Panel > Hardware
	and Sound > Printers. Right-click the icon for your printer, then select
	Properties. Click the Ports tab and make sure your printer port is selected.
	Windows XP: Click Start > Settings > Control Panel > Printers and Faxes.
	Right-click the icon for your printer, then select Properties. Click the Ports
	tab and make sure your printer port is selected.
	◗ Download and install the latest driver for Mac OS X or Windows from the
	Epson website at www.proimaging.epson.com.
	Solving Miscellaneous Printing Problems
	If your printouts are not what you expected, try the suggestions below:
Problem	Solution

Your print has incorrect or garbled characters.

◗Make sure your software is installed correctly and the printer is selected.

◗Clear any stalled print jobs.

◗Turn off the printer and computer. Make sure the interface cable is securely plugged in at both ends.

Your print has incorrect	◗ Check the page size or paper size settings in your application. Make sure
margins.	they are within the printer’s printable area.
	◗ Make sure the Paper Size and Borderless settings in your printer software
	are correct for the paper you’re using.
	◗ Paper is loaded incorrectly. Follow the instructions beginning on page 55 to
	reload the paper. Make sure PAPER SKEW CHECK is ON in the control panel
	menu.
	◗ The ROLL PAPER MARGIN setting on the PRINTER SETUP menu is
	incorrect. See page 213 for more information.