Troubleshooting
Troubleshooting
Refer to the Falcon 4400 with Windows Mobile® PRG for more information.
Table 7. Troubleshooting Problems, Causes, and Solutions
Problem | Possible Cause |
| Solution |
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The Falcon does not turn | The battery pack is not installed | Ensure the battery is installed properly. |
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on. | properly. |
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| The battery is not fully charged. | Insert the Falcon in dock and begin charging. The bat- | ||
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| tery pack backup battery and require 24 hours to fully | ||
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| charge at first use, and 4 hours thereafter. |
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| System failure. | Perform a Hard Reset or a Clean Boot. Refer to Reset- | ||
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| ting the Falcon starting on page 38. |
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| ||
Rechargeable battery pack | Battery failure. | Replace the battery. If the Falcon terminal still does not | ||
did not charge. |
| operate, try a Hard Reset then a Clean Boot; refer to | ||
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| Resetting the Falcon starting on page 38. |
| |
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| ||
| The Falcon was removed from | Insert the Falcon in dock and begin charging. The bat- | ||
| the dock while battery was | tery pack and backup battery require 4 hours to fully | ||
| charging. | charge. |
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| |
Characters are not visible | The Falcon is not powered on. | Press <POWER>. |
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on the display. |
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The ambient room light is too | Turn on the backlight. Refer to the PRG. |
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| dark or low. |
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No sound is audible. | Volume setting is low or turned | Adjust the sound volume by going to the Volume icon | ||
| off. | on the Task bar at the top of the screen. |
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| The expected sound is not con- | Ensure that sounds are enabled by tapping | > | |
| figured in the software. | Settings > Personal > Sounds & Notifications, or | ||
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| > Settings > System > Decoding for sounds | |
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| related to bar code scanning. |
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| OR |
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| Scan the appropriate bar code from the PRG. |
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The Falcon turns itself off. | The Falcon is inactive. | The Falcon turns off after a period of inactivity. You can | ||
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| set duration from one to 30 minutes. Refer to the PRG | ||
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| to modify the default settings. |
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The Falcon will not accept | A software application is “hung.” | Tap | > Settings > System > Memory > |
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input from the stylus or the |
| Running Programs. Select the problematic pro- | ||
keypad. |
| |||
| gram(s) and tap Stop, or Stop All to stop all running | |||
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| |||
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| programs. |
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| System failure. | Perform a Hard Reset or a Clean Boot. Refer to Reset- | ||
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| ting the Falcon starting on page 38. |
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Quick Reference Guide | 43 |
