Farallon Communications QMS 4525 Troubleshooting

Troubleshooting

In This Chapter . . .

Paper j ams

Printer fails to print

Preventing media jams

Control panel status messages

Printer problem checklist

Other common printer problems

Print quality problems

Contents

Main QMS 4525 Print System User's Guide Trademarks Proprietary Statement Copyright Notice Contents 3 Print Media 4 Daily Operations 5 Printing Your Files 6 Troubleshooting A QMS Customer Support B Technical Specifications C Manual Notices Page Page Page About This Manual Contents Page Typographic Conventions About the Documentation QMS 4525 Print System User's Guide QMS 4525 Print System Administrators Guide QMS Crown Remote Con s ole Users Guide QMS Crown Document Option Commands About the Documentation QMS 4525 Print System User's Guide1-6 QMS Crown Netwo rk Notes imPRESS Programming Manual HP PCL 5 Em ulation Techn ical Refe rence Page Page Printer Features PostScript Level 1 and Level 2 Compatibility 13 Resident PostScript Typefaces Detailed Job Accounting 6 Resident Emulations HP PCL 5 Emulation HP PCL 5 Technical Reference QMS HP PCL 5 Emulation Technical Reference Lineprinter Emulation CCITT Groups 3 and 4 Emulation QMS Crown Technical Reference Manual HP-GL Emulation LN03 Plus Emulation Software Loadable System Upgrades QMS Crown Technology RISC-Based Controller 32 MB of Resident RAM Flexible Paper Handling Capabilities Internal Hard Disk Support Disk Caching Convenient User Interface Printer Options Page QMS Crown Remote Console Manual Controlling and Configuring the Printer Convenient Control Panel Operation IDLE Control Panel Keys Page Page Page Page Changing Configuration Settings CONFIGURATION OPERATOR CONTROL Local and Remote Consoles Console Modes admin x Crown Remote Console User's Guide PS Executive Series Utilities QMS Document Option Commands QMS Crown Document Option Commands Command Summary Header/Trailer Printer HP-GL Emulation HP PCL 5 Emulation Lineprinter Emulation LN03 Plus Emulation PostScript Emulation Session Commands Crown Multitasking Compile-Ahead Technology 7KH7UDGLWLRQDO5DVWHUL]DWLRQ3URFHVV 406&RP URDFK S LOH$KHDG7HFKQRORJ\$ SS Emulation Sensing Processor (ESP) Technology Simultaneous Interface Operation (SIO) System Administrator's Guide Input Buffers Page Page Context Switching Spooling Overflow Page Page Page Media Sizes and Imageable Areas About Paper Paper Weight and Type Paper Storage Automatic Paper Feed Printer Paper Size Configuration Input Bin Paper Size Configuration Manual Feed Unsupported Media Types Daily Operations Turning the Printer On Turning the Printer Off Dew Preventi on Switch Loading Paper Page Page Page Page Refilling Toner Page Page Adjusting the Paper Size Switch Using the Stapler Refilling Staples Page Page Emptying Output Bins Printing Your Files Printing Your Files QMS Document Option Commands (DOC) Printer Job Spooling Feeding Paper Selecting an Input Bin Using the Control Panel Using QMS DOC Commands papersize input bin number QMS Crown Document Option Commands Selecting Paper by Size Using QMS DOC Commands QMS Crown Document Option Commands filename VMS Interface for QMS Print- ers Manual Feed Do Not Use Unsupported Media Manual Feed Procedure Page Side Output Bin Selecting a Language or Emulation Selecting the Default Language or Emulation Using ESP filename LANGUAGE language Duplex Printing Selecting the Default Duplexing duplex DUPLEX TUMBLE DUPLEX Using QMS DOC Commands Printing Multiple Copies Selecting the Default Copies QMS Crown Document Option Commands number Using VMS Commands Collating Output collate Collated Uncollated QMS Crown Docu- ment Option Commands System Administrators Guide Selecting Page Orientation QMS Crown Document Option Commands VMS Interface fo r QMS Printers Three-hole-punched Paper Orientation Normal Duplex Tumble Duplex Number Up Printing QMS Crown Document Option Stapling Your Print Jobs Offset Stacking QMS Crown Docu- ment Option Commands Printing on Transparencies and Labels Printing Tran sparencies Printing Labels Canceling a Print Job Using the Control Panel Printing Special Pages Start-up Page Printer Status Page Standard Advanced Procedure Printing Header and Trailer Pages [bin] Using QMS DOC Printing Special Pages QMS Crown QMS 4525 Print System User's Guide5-28 You may also specify an input bin for the header page paper. Your choices for (onfile) Page Page Troubleshooting Preventing Media Jams Clearing Paper Jams Input Path Paper Jams Page Duplex Unit Paper Jams Page Page Output Path Paper Jams Page Page Printer Fails to Print Control Panel Status Messages IDLE Power-Up Status Messages Operational Status Messages Control Panel x QMS 4525 Print System User's Guide6-14 Control Panel xxxxxxxxxxxxxxx XXXXXXXXXXXXXXXX 6-15Troubleshooting Control Panel QMS 4525 Print System User's Guide6-16 Control Panel xxx yyy 6-17Troubleshooting yyy Control Panel QMS 4525 Print System User's Guide6-18 xxxxxxxxxxx Control Panel 6-19Troubleshooting Control Panel QMS 4525 Print System User's Guide6-20 Control Panel 6-21Troubleshooting Error Messages Problem Checklist XXX Sys- tem Administrator's Guide Apple Macintosh Checklist IBM PC Compatible Computer Checklist Other Common Printer Problems No Start-up Page Not All Pages Print Media Jam Message Stays On xx XX Netware Banner Page Job Does Not Print Preventing Inaccurate Bin Level Readings Print Image Problems Page Sources of Support Your QMS Vendor Your Application Vendor Q-FAX The QMS Corporate Bulletin Board System CompuServe Internet QMS National Service Phone Numbers QMS Customer Technical Assurance (CTA) QMS World-wide Offices QMS 4525 Print System User's GuideA-6 QMS World-wide Offices Page Print Engine Specifications Lower Input Bin Input Bin Configuration Output Bins Standard Output Bin Output Bin Options Photoconductor Charging System Exposure System Page Physical Specifications Weight Weight of Packaging Weight of Consumables Outer Dimensions Space Requirements Room Ventilation Room Volume Acoustic Noise Emission Hard Disks Print Media Specifications Supported Print Media Input Bins Manual Feed Print Media Sizes and Imageable Areas Consumables Toner Page Page Page Manual Notice FCC Compliance Laser Safety International Notices Canadian Users Vfg 1046/1984 Conformity Statement Bescheininigung des Herstellers/Importeurs Declaration of Manufacturer/Importer Electronics Emissions Colophon Page Glossary Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Token-Ring Network Trailer Page typeface font typeface f a mi ly Page Page Index A B C I-22 QMS 4525 Print System User's Guide D I-23Index E F G H I J K L M I-25Index N O P I-26 QMS 4525 Print System User's Guide I-27Index Q R S I-28 QMS 4525 Print System User's Guide T I-29Index U V W X