FireStore FS-3 User Guide
For customers within the USA and Canada, FOCUS Enhancements, Inc. warrants this product against defects in materials or workmanship as follows:
For a period of TWO years from the date of purchase, FOCUS Enhancements, Inc. will repair or replace the unit, at our option, without charge for parts or labor. After the period of TWO years, you must pay all parts and labor charges.
The limited warranty is extended only to the original purchaser. It does not cover damage or failure caused by or attributable to Acts of God, abuse, misuse, improper or abnormal usage, faulty installation, improper maintenance, lightning, or other incidences of excessive voltage, or any repairs or tampering by other than the FOCUS Enhancements repair facility. It does not cover replacement of batteries or other consumable parts, transportation costs or damage in transit. This warranty will become void if the serial number or model number identification has been wholly or partially removed or erased. Repair or replacement under the terms of this warranty do not extend the terms of this warranty. Repairs or replacement performed outside of the warranty period will carry a warranty for 60 days from return shipment. This warranty can not be modified by an agent of FOCUS Enhancements, Inc. unless in written and signed by an officer of FOCUS Enhancements, Inc.
Should this product prove defective in workmanship or material, the consumer’s sole remedies shall be such repair or replacement provided by the terms of this warranty. Under no circumstances shall FOCUS Enhancements, Inc. be liable for any loss or damage, direct, consequential, or incidental, arising out of the use of or inability to use this product. Some states do not allow limitations on how long an implied warranty lasts or the exclusions or limitations of incidental or consequential
damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.
Before requesting warranty or repair service, refer to http://www.focusinfo.com/support/, to review the Trouble Shooting guidelines and the FAQs.
In the United States or Canada, to obtain warranty service, call or write the FOCUS Enhancements, Inc. Technical Support Line for a Return Material Authorization (RMA) number. Technical Support can be reached at:
Email: | support@FOCUSinfo. com |
Telephone: | |
| and 1PM - 5PM (PST), Monday |
| to Friday (Hint: Mondays tend to |
| be the busiest) |
Fax: | |
Address: | FOCUS Enhancements, Inc. |
| 1370 Dell Ave. |
| Campbell, CA. 95008 |
Please mark the RMA number clearly on the outside of the package. Include a copy of your sales receipt, a brief description of the symptoms, your name, address within the USA or Canada, phone number and any special shipping instructions. Then deliver or ship the product, postage and shipping costs prepaid, to the address above.
For customers outside the USA or Canada, A warranty can only be offered through your dealer or distributor and not through FOCUS Enhancements directly, for this product. Please contact your dealer or distributor for repairs or technical support. Refer to
for a list of International Dealers and Authorized Service Centers.
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