Freecom Technologies Network hard drive manual Troubleshooting

Troubleshooting

4.Why can’t my computer go into hibernation or standby?

If you want to use your computer in hibernation or standby, you must have Classic SL Network Drive disabled before that can occur. Click on the Classic SL Network Drive Admin Tool on you system tray- go to your Classic SL Network Drive and then you should see a menu with Disable as one of the choices.

5.My Classic SL Network Drive shows up as a Black Dot.

Please check the following: power cable is plugged in tightly, there is a link light on the switch where it plugged in and please make sure that any firewall/antivirus software is disabled before installing. The latest versions of antivirus software have a new feature called script blocking. Please ensure that this feature is disabled before continuing. You might also need to enable our protocol and programs to run as well. Even after you have done these things, it is possible that the firewall/antivirus software will still block access. If this occurs, try uninstalling the firewall/antivirus software, reboot, then reinstall our software. If this works, then you may reinstall the antivirus/firewall software afterwards. If using Wireless, make sure that you are connected to the wireless router and that your signal is good. Try going to your wireless router’s website and check for the latest firmware and also check for the latest drivers for your wireless card as well.

Try plugging in via Ethernet and see if it works that way.

6.I am getting "Classic SL Network Drive unplugged abnormally"?

Check to make sure that you are using the latest version of our software. The Classic SL Network Drive connection may be unstable. Please check your connections. Also, please check to see if your Classic SL Network Drive is formatted to NTFS if you are using only 2000 or XP. This can be checked by right-clicking on your Classic SL Network Drive drive letter from My Compu- ter and clicking on Properties. Then, under File System it will indicate the type of file system your Classic SL Network Drive is formatted to. To format Classic SL Network Drive to NTFS, please right-click on the Classic SL Network Drive drive letter from My Computer and then click on Format. There should be a drop down menu that will allow you to select NTFS. Please also make sure to check the box next to the word Quick Format.

Make sure that Classic SL Network Drive is plugged into a 100Mb/full duplex capable switch. Classic SL Network Drive is not supported on hubs. If you have your switches uplinked to another one, try putting Classic SL Network Drive and your computer on the same switch and retry.

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