Preface

Note on erasing data from hard disks when disposing of the product or transferring it

Disposing of this product or transferring it as is may enable third parties to access the data on the hard disk and use it for unforeseen purposes. To prevent the leakage of confidential information and important data, all of the data on the hard disk must be erased before disposal or transfer of the product.

However, it can be difficult to completely erase all of the data from the hard disk. Simply initializing (reformatting) the hard disk or deleting files on the operating system is insufficient to erase the data, even though the data appears at a glance to have been erased. This type of operation only makes it impossible to access the data from the operating system.

Malicious third parties can restore this data.

If you save your confidential information or other important data on the hard disk, you should completely erase the data, instead of simply carrying out the aforementioned operation, to prevent the data from being restored. To prevent important data on the hard disk from being leaked when the product is disposed of or transferred, you will need to take care to erase all the data recorded on the hard disk on your own responsibility.

Furthermore, if a software license agreement restricts the transfer of the software (operating system and application software) on the hard disk in the server or other product to a third party, transferring the product without deleting the software from the hard disk may violate the agreement. Adequate verification from this point of view is also necessary.

Product and service inquiries

For all product use and technical inquiries, contact the distributor where you purchased your product, or a Fujitsu sales representative or systems engineer (SE). If you do not know the appropriate contact address for inquiries about the PRIMEQUEST 2000 series, use the Fujitsu contact line.

Fujitsu contact line

We accept Web inquiries. For details, visit our website: https://www-s.fujitsu.com/global/contact/computing/PRMQST_feedback.html

Warranty

If a component failure occurs during the warranty period, we will repair it free of charge in accordance with the terms of the warranty agreement. For details, see the warranty.

Before requesting a repair

If a problem occurs with the product, confirm the problem by referring to 11.2 Troubleshooting in the PRIMEQUEST 2000 Series Administration Manual (C122-E175EN). If the error recurs, contact your sales representative or a field engineer. Confirm the model name and serial number shown on the label affixed to the right front of the device and report it. Also check any other required items beforehand according to 11.2 Troubleshooting in the PRIMEQUEST 2000 Series Administration Manual (C122-E175EN).

The system settings saved by the customer will be used during maintenance.

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