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Power
Your computer will not turn on
•Make sure that the power cord is connected to an AC power source and to your computer, and that your computer is turned on.
•If your computer is plugged into a surge protector, make sure that the surge protector is connected securely to an electrical outlet, turned on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on.
•Make sure that the power cord is free from cuts or damage. Replace any damaged cables.
Printer
The printer will not turn on
•Make sure that the printer is online. Many printers have an online/offline button that you may need to press.
•Make sure that the power cable is plugged into an AC power source.
The printer is on but will not print
•Check the cable between the printer and your computer. Make sure that it is connected to the correct port.
•Make sure that the printer is online. Many printers have an online/offline button that you may need to press so the printer can start printing. Press the button to put the printer online.
•Check the cable for bent or broken pins.
•If the printer you want to print to is not the default printer, make sure that you have selected it in the printer setup.
To set a default printer:
1Click Start, then click Control Panel. The Control Panel window opens.
2Click Hardware and Sound, then click the Change Default Printer option under the Printers category. The Printer window opens.
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