•Make sure that the drive is configured correctly by following the instructions in the drive documentation.
•Reinstall the device driver.
An audio CD does not produce sound
•Make sure that the disc label is facing up, then try again.
•Some music CDs have copy protection software. You may not be able to play these CDs on your computer.
•Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 24.
•Make sure that the mute controls are turned off. For more information, see “Adjusting the volume” on page 24.
•Make sure that the speaker cables are connected correctly and securely.
•Shut down and restart your computer.
•Clean the disc. For more information, see “Cleaning optical discs” on page 63.
•Reinstall the audio device drivers.
A DVD movie will not play
•Make sure that you have a DVD drive. To identify your drive type, see the “Using Drives and Media Files” chapter in the online User Guide. .
•Make sure that the disc label is facing up, then try again.
•Try a different disc. Occasionally discs are flawed or become scratched and cannot be read by the DVD drive.
•Shut down and restart your computer.
•Clean the disc. For more information, see “Cleaning optical discs” on page 63.
•Reinstall the device driver.
•Make sure that the DVD program has been installed on your computer.
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