Gateway GT5448E Monitor

CHAPTER 6: Troubleshooting

Help

For more information about modem troubleshooting, click Start, then click Help and Support. Type modem troubleshooting in the Search Help box, then press ENTER.

The modem is noisy when it dials and connects

When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. Youmayhearunusualhandshakingsoundswhenthemodems first connect. If the handshaking sounds are too loud, you can turn down the modem volume.

To turn down the modem volume:

1Click Start, then click Control Panel. The Control Panel window opens.

2Click Hardware and Sound, then click Phone and Modem Options. The Phone and Modem Options dialog box opens.

3Click the Modems tab, click the modem you want to adjust, then click Properties.

4Click the Modem tab, then adjust the Speaker volume control.

5Click OK twice to close the Phone and Modem Options dialog box.

Monitor

The screen resolution is not correct

•Change the screen resolution from the Display Settings dialogbox.Formoreinformation,see the“Customizing” chapter in the online User Guide.

The computer is running but there is no picture

•Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the power LED should be lit.

•Adjust the brightness and contrast controls to the center position.

•Make sure that the monitor cable is connected to the video port on the back of your computer.

•Check the cable for bent or damaged pins.

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Contents

Page Page Contents Chapter 1: About This Reference Chapter 2: Checking Out Your Computer Chapter 3: Setting Up and Getting Started Chapter 4: Upgrading Your Computer Chapter 5: Maintaining Your Computer Chapter 6: Troubleshooting Page CHAPTER1 About This Reference •About this guide •Accessing the online User Guide •Gateway contact information About this guide Accessing the online User Guide Gateway contact information Microsoft Certificate of Authenticity Page CHAPTER2 •Front •Back Front Page Back Page Page CHAPTER3 Setting Up and Getting Started •Working safely and comfortably •Preparing power connections •Connecting to a broadband modem or network Working safely and comfortably Reducing eye strain Setting up your computer desk and chair Sitting at your computer Avoiding discomfort and injury from repetitive strain Preparing power connections Protecting from power source problems Checking the voltage selection Connecting a dial-upmodem Starting your computer Waking up your computer Turning off your computer Restarting (rebooting) your computer Using the keyboard Premium multimedia keyboard features Elite multimedia keyboard features Page Using the mouse Page Adjusting the volume Page Configuring the audio jacks Installing a printer, scanner, or other device Page Page CHAPTER4 Upgrading Your Computer •Preventing static electricity discharge •Opening and closing the case •Installing memory Preventing static electricity discharge Opening the case Removing the side panel Removing the front bezel Closing the case Replacing the front bezel Replacing the side panel Installing memory Replacing the system battery Page Adding or replacing a CD or DVD drive Page Replacing the memory card reader Adding or replacing a hard drive Page Page Page Page Replacing the front fan Replacing the rear fan Replacing the power supply Replacing the heat sink and processor Page Page Replacing the I/O board Adding or replacing an expansion card Page Replacing the system board Page Page Page Page CHAPTER5 Maintaining Your Computer •Setting up a maintenance schedule •Caring for your computer Setting up a maintenance schedule Caring for your computer Cleaning your computer Cleaning the exterior Cleaning the keyboard Cleaning the monitor Cleaning the mouse Cleaning optical discs Updating Windows Using BigFix Managing hard drive space Checking hard drive space Deleting unnecessary files Checking the hard drive for errors Page Defragmenting the hard drive Backing up files Scheduling maintenance tasks Moving from your old computer Moving with Windows Easy Transfer Moving files and settings manually Page Page Troubleshooting •Safety guidelines •First steps •Troubleshooting •Recovering your system Safety guidelines First steps Troubleshooting Add-incards Audio CD or DVD drives Page Diskette drive DVD drives Ethernet File management Hard drive Internet Keyboard Media Center Page Page Memory Memory card reader Modem (cable or DSL) Modem (dial-up) Page Page Monitor Page Mouse Networks Passwords Power Printer Sound Recovering your system Recovering pre-installedsoftware and drivers Page Page Recovering pre-installedsoftware and drivers using Gateway Recovery Center Recovering pre-installedsoftware and drivers using recovery discs Page Using Microsoft System Restore Manually creating a restore point Page Recovering your system to its factory condition Recovering your system using the Windows DVD Telephone support Before calling Gateway Customer Care Telephone numbers Self-help Tutoring Training Page Legal Notices •Important safety information •Regulatory compliance statements •Environmental information •Notices Important safety information Setting up your system Careduring use Replacement parts and accessories United States of America Federal Communications Commission (FCC) Unintentional emitter perFCC Part FCC declaration of conformity California Proposition 65 Warning Canada Industry Canada (IC) Unintentional emitter per ICES-003 Laser safety statement External television antenna grounding Lightning protection Powerlines Environmental information Notices All Rights Reserved Trademarkacknowledgments Macrovision statement Page Index