CHAPTER 6: Troubleshooting

Telephone numbers

You can access the following services through your telephone to get answers to your questions:

Resource

Service description

How to reach

 

 

 

Answers by

Get tutorial assistance for

www.gateway.com/answers

Gateway

hardware and software issues.

 

 

 

 

Gateway

Talk to a Gateway Customer

Customer

Care representative about a

Care

non-tutorial technical support

 

question.

 

(See “Before calling Gateway

 

Customer Care” on page 108

 

before calling)

 

TDD Customer Care (for hearing

 

impaired) is available:

 

Weekdays 8:00 a.m. - 10:00 p.m.

 

Pacific Time

 

Weekends 8:00 a.m. - 7:00 p.m.

 

Pacific Time

Gateway Customer Care telephone numbers vary by country or region. See the label on the front or side of your computer.

605-232-2191

Sales,

Get information about available

800-846-2000

(US)

accounting,

systems, pricing, orders, billing

888-387-7752

(Canada)

and

statements,warrantyservice,or

 

 

warranty

other non-technical issues.

 

 

 

 

 

 

Self-help

If you have how-toquestions about using your Gateway-supplied hardware or software, see the following resources:

•The printed or online documentation that came with your hardware or software. In many cases, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library.

•This user guide and the hardware reference.

•The software publisher’s Web site.

Help

For more how-to information about Windows, click Start, then click Help and Support. Type practice in the Search Help box, then press ENTER.

110