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Gateway GT5448E Telephone support, Recovering your system using the, Windows DVD, Before calling Gateway Customer Care

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CHAPTER 6: Troubleshooting

8Click Yes, then click Next. The Factory image recovery window opens, which shows you the progress of the system recovery.

When recovery is finished, the Recovery is complete window opens.

9Click Finish, then click Restart. Your computer restarts into its original factory condition.

Recovering your system using the

Windows DVD

If you install a new hard drive or completely re-format your original hard drive, you must recover your system using the Windows Vista operating system DVD. You will also need to recover your computer’s pre-installed software and device drivers.

To completely re-install Windows:

1Insert the Windows DVD into one of your computer’s DVD-capable drives, then restart your computer.

2When the prompt “Press any key to boot from CD or DVD” appears, press any key on your keyboard. A list of valid boot devices appears.

3Press the arrow keys to select the drive containing the Windows DVD, then press ENTER and follow the on-screen instructions.

4After Windows is completely re-installed, use your software and driver recovery discs to recover your computer’s pre-installed software and device drivers. For instructions, see “Recovering pre-installed software and drivers using recovery discs” on page 102.

Telephone support

Before calling Gateway Customer Care

If you have a technical problem with your computer, follow theserecommendationsbefore contactingGatewayCustomer Care:

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Contents

Page Page Contents Chapter 1: About This Reference Chapter 2: Checking Out Your Computer Chapter 3: Setting Up and Getting Started Chapter 4: Upgrading Your Computer Chapter 5: Maintaining Your Computer Chapter 6: Troubleshooting Page CHAPTER1 About This Reference •About this guide •Accessing the online User Guide •Gateway contact information About this guide Accessing the online User Guide Gateway contact information Microsoft Certificate of Authenticity Page CHAPTER2 •Front •Back Front Page Back Page Page CHAPTER3 Setting Up and Getting Started •Working safely and comfortably •Preparing power connections •Connecting to a broadband modem or network Working safely and comfortably Reducing eye strain Setting up your computer desk and chair Sitting at your computer Avoiding discomfort and injury from repetitive strain Preparing power connections Protecting from power source problems Checking the voltage selection Connecting a dial-upmodem Starting your computer Waking up your computer Turning off your computer Restarting (rebooting) your computer Using the keyboard Premium multimedia keyboard features Elite multimedia keyboard features Page Using the mouse Page Adjusting the volume Page Configuring the audio jacks Installing a printer, scanner, or other device Page Page CHAPTER4 Upgrading Your Computer •Preventing static electricity discharge •Opening and closing the case •Installing memory Preventing static electricity discharge Opening the case Removing the side panel Removing the front bezel Closing the case Replacing the front bezel Replacing the side panel Installing memory Replacing the system battery Page Adding or replacing a CD or DVD drive Page Replacing the memory card reader Adding or replacing a hard drive Page Page Page Page Replacing the front fan Replacing the rear fan Replacing the power supply Replacing the heat sink and processor Page Page Replacing the I/O board Adding or replacing an expansion card Page Replacing the system board Page Page Page Page CHAPTER5 Maintaining Your Computer •Setting up a maintenance schedule •Caring for your computer Setting up a maintenance schedule Caring for your computer Cleaning your computer Cleaning the exterior Cleaning the keyboard Cleaning the monitor Cleaning the mouse Cleaning optical discs Updating Windows Using BigFix Managing hard drive space Checking hard drive space Deleting unnecessary files Checking the hard drive for errors Page Defragmenting the hard drive Backing up files Scheduling maintenance tasks Moving from your old computer Moving with Windows Easy Transfer Moving files and settings manually Page Page Troubleshooting •Safety guidelines •First steps •Troubleshooting •Recovering your system Safety guidelines First steps Troubleshooting Add-incards Audio CD or DVD drives Page Diskette drive DVD drives Ethernet File management Hard drive Internet Keyboard Media Center Page Page Memory Memory card reader Modem (cable or DSL) Modem (dial-up) Page Page Monitor Page Mouse Networks Passwords Power Printer Sound Recovering your system Recovering pre-installedsoftware and drivers Page Page Recovering pre-installedsoftware and drivers using Gateway Recovery Center Recovering pre-installedsoftware and drivers using recovery discs Page Using Microsoft System Restore Manually creating a restore point Page Recovering your system to its factory condition Recovering your system using the Windows DVD Telephone support Before calling Gateway Customer Care Telephone numbers Self-help Tutoring Training Page Legal Notices •Important safety information •Regulatory compliance statements •Environmental information •Notices Important safety information Setting up your system Careduring use Replacement parts and accessories United States of America Federal Communications Commission (FCC) Unintentional emitter perFCC Part FCC declaration of conformity California Proposition 65 Warning Canada Industry Canada (IC) Unintentional emitter per ICES-003 Laser safety statement External television antenna grounding Lightning protection Powerlines Environmental information Notices All Rights Reserved Trademarkacknowledgments Macrovision statement Page Index