Blank page (Continued)

Possible Causes

Solutions

 

 

The print cartridges need to be

The HP Color Copier black or color cartridge may need

replaced.

to be replaced. The best way to check this is to print a

 

Self Test Page. (See the procedure on page 2-12.)

 

If any of the colored bars are missing (blue, magenta, or

 

yellow), the color print cartridge must be replaced.

 

 

You are making a large

Place all originals on the glass along the green borders.

Custom % enlargement, and

 

have not positioned the original

 

along the green borders.

 

 

 

The automatic document feeder

Check the plug to make sure it is secure.

plug is loose or unattached.

 

 

 

No original is on the glass or in

Place all originals on the glass along the green borders.

the automatic document feeder.

 

 

 

Some colors faded, distorted, or missing

Possible Causes

Solutions

 

 

The print cartridges may need to

The HP Color Copier color cartridge may need to be

be replaced.

replaced. The best way to check this is to print a Self

 

Test Page. (See the procedure on page 2-12.)

 

If any of the colored bars are missing (blue, magenta, or

 

yellow), the color print cartridge must be replaced.

 

 

One of the color ink chambers is

Print a Self Test Page. (See the procedure on page 2-12.)

running out of ink, the nozzles in

If any of the colored bars are missing (blue, magenta, or

the print cartridge may be

yellow), the color print cartridge must be replaced.

clogged, the print cartridges may

If the page shows streaking or white lines through any

need to be replaced, or you may

of the colored bars, the cartridges need to be cleaned

have a defective print cartridge.

(see the procedure on page 7-3).

 

 

If copy quality still seems poor after you clean the

 

cartridges, replace them. (Be sure to remove the

 

protective tape before using the new cartridge.)

 

 

Placement on the page wrong or edges cut off

Possible Causes

Solutions

 

 

Edges get cut off of the copy.

Use either the Entire 91% or Auto Fit reduce/enlarge

 

feature. See page 3-4 for more information.

 

 

5-6Troubleshooting