Copy streaked, smeared, or with white horizontal lines

Possible Causes

Solutions

 

 

The Paper Type setting does not

If you are using special papers, such as photo, premium

match the paper loaded in the

inkjet, iron-on, or transparencies, you need to make sure

paper tray.

the Paper Type setting you selected matches the type of

 

paper you have in the bottom tray. Press the Paper Type

 

button until the paper type on the display matches the

 

type of paper you have loaded in the bottom tray. Then

 

press Select/Resume.

 

 

You are copying on the wrong

Be sure to put the paper print-side down. Photo paper

side of the paper.

should be placed glossy-side down. Gray arrows on

 

premium papers should be facing up. Blue arrows on

 

transparencies should be facing up.

 

 

The nozzles in the print cartridge

Print a Self Test Page using the procedure on page 2-12.

may be clogged.

If any of the colored bars are missing (blue, magenta,

 

yellow, or black), the color print cartridge must be

 

replaced.

 

If the page shows streaking or white lines through any

 

of the colored bars, the cartridges need to be cleaned

 

(see the procedure on page 7-3). If copy quality still

 

seems poor after you clean the cartridges, replace them.

 

 

Black bar in margins on copy (Models 145 and 155 only)

Possible Causes

Solutions

 

 

You are copying from a

Place a blank piece of white paper over the transparency

transparency (that is, your

on the copier glass. This will prevent an image of the

original is printed on

document feeder rollers from being included on your

transparency film), and a black

copy.

bar is showing up on the copy.

 

 

 

You are using the Normal, Auto

The copier’s sizing sensor (on the top of the document

Fit, Clone, or Poster

feeder lid) is misreading the size of your original.

reduce/enlarge option, and a

Clean the glass, especially the right back corner, using

black bar is showing up on the

the procedure on page 7-1.

copy.

 

 

 

You are copying a Letter-size

If you selected “Normal 100%” change the Copy Paper

original onto A4-size paper, and

Size setting to Letter for this copy only. Change the copy

your copy will include an image

Paper Size back when finished.

of the document feeder roll-off at

If you selected a Custom zoom percentage less than

the bottom of the page.

100%, place the original on the glass and place white

 

sheets of paper on top of the original to cover the entire

 

glass.

 

 

5-10Troubleshooting