Possible Causes | Solutions |
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The Paper Type setting does not | If you are using special papers, such as photo, premium |
match the paper loaded in the | inkjet, |
paper tray. | the Paper Type setting you selected matches the type of |
| paper you have in the bottom tray. Press the Paper Type |
| button until the paper type on the display matches the |
| type of paper you have loaded in the bottom tray. Then |
| press Select/Resume. |
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You are copying on the wrong | Be sure to put the paper |
side of the paper. | should be placed |
| premium papers should be facing up. Blue arrows on |
| transparencies should be facing up. |
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The nozzles in the print cartridge | Print a Self Test Page using the procedure on page |
may be clogged. | If any of the colored bars are missing (blue, magenta, |
| yellow, or black), the color print cartridge must be |
| replaced. |
| If the page shows streaking or white lines through any |
| of the colored bars, the cartridges need to be cleaned |
| (see the procedure on page |
| seems poor after you clean the cartridges, replace them. |
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Possible Causes | Solutions | |
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You are copying from a | Place a blank piece of white paper over the transparency | |
transparency (that is, your | on the copier glass. This will prevent an image of the | |
original is printed on | document feeder rollers from being included on your | |
transparency film), and a black | copy. | |
bar is showing up on the copy. |
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You are using the Normal, Auto | The copier’s sizing sensor (on the top of the document | |
Fit, Clone, or Poster | feeder lid) is misreading the size of your original. | |
reduce/enlarge option, and a | Clean the glass, especially the right back corner, using | |
black bar is showing up on the | ||
the procedure on page | ||
copy. | ||
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You are copying a | If you selected “Normal 100%” change the Copy Paper | |
original onto | Size setting to Letter for this copy only. Change the copy | |
your copy will include an image | Paper Size back when finished. | |
of the document feeder | If you selected a Custom zoom percentage less than | |
the bottom of the page. | ||
100%, place the original on the glass and place white | ||
| sheets of paper on top of the original to cover the entire | |
| glass. | |
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